Howard Johnson Tianyuan Resort

Howard Johnson Tianyuan Resort Reviews

Howard Johnson Tianyuan Resort

Next to Songcheng Forever Love (Songcheng Qian'guqing), Zhangzha Town, Jiuzhaigou, ChinaView Hotel Details
Howard Johnson Tianyuan Resort
Howard Johnson Tianyuan ResortHoward Johnson Tianyuan ResortHoward Johnson Tianyuan Resort
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Howard Johnson Tianyuan Resort Guest Reviews

4.6/5
Very Good
1480 review
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(1480)
Positive reviews(1414)
Reviews with photos/video(475)
Large rooms(115)
Friendly front desk staff(81)
Close to scenic area(66)
Perfect for kids(57)
Offers pick-up/drop-offs(35)
Luxurious(27)
Has rooms for families(14)
Negative reviews(66)
Guest User
Superior Queen Room
Stayed in Mar 2024
Family
4 review
4.7/5
Amazing
Posted on Apr 14, 2024
Spacious and luxurious room, comes with bathtub and separate shower room. A couch and a fire place inside the room, even have a small balcony. The complimentary afternoon tea was great. However, the breakfast thou with many food varieties does not come with quality. Just ride beside the Qian Gu Qing theatre, with many food options opposite the hotel. In addition, a short 15min ride to the entrance of jiuzhaigou national park. Highly recommended.
Response from Property: Dear Ctrip guest _TISG125mwi7s****: Hello! Thank you for choosing Jiuzhaigou Valley Scenic and Historic Interest Area Tianyuan Howard Johnson Resort. I'm glad that our hotel staff's service has been praised by you. We are pleased and proud to have such staff! The hotel is adjacent to the eternal love of Song City, and the gourmet street is just 10 minutes' drive from Jiuzhaigou Valley Scenic and Historic Interest Area Scenic Area. The surrounding facilities are complete, facilitating your travel. Your satisfaction is our greatest support and encouragement, and we will strive to do better. Sincerely looking forward to your next stay and witnessing our growth. Wishing you a happy life, Zazidler, བཀྲ་ཤིས་བདེ་񠋓ེགས།།! Jiuzhaigou Valley Scenic and Historic Interest Area Tianyuan Howard Johnson Resort --- Guest Service Manager Wang Fan
Anonymous User
Superior Queen Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Spacious, just beside 九寨千古情,5min walk away, staff service is top notch
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Jiuzhaigou Tianyuan Howard Johnson Resort. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time. Wish you a happy life, Zhaxi Delek, བཀྲ་ཤིས་བདེ་ལེགས།།! Wang Fan, Guest Service Manager of Jiuzhaigou Tianyuan Howard Johnson Resort
Guest User
Superior Room (2 beds)
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 22, 2024
Second time here and they never fail to impress me. Location was just next to the Romance Show in Jiuzhaigou, if you’re travelling free and easy by bus, you can alight directly in front of the hotel and there were many shops and restaurants nearby. Cleanliness was top notch and service was great! Breakfast was as delicious as the first time and their baker was really good. Only thing, be prepared to walk a distance from your room to the main door. Will definitely return when I come back to Jiuzhaigou.
Response from Property: Dear Ctrip guest _TIMY11g0eod1****, hello! Thank you for choosing to stay in Jiuzhaigou Valley Scenic and Historic Interest Area Tianyuan Howard Johnson Resort, and use your precious time to share with us your satisfaction during your stay. Haosheng is close to the eternal love, with a street full of snacks and complete hardware facilities and equipment. To bring the best experience to every guest, each of our staff strives to meet their needs as much as possible. Haosheng is only 8 kilometers away from Jiuzhai Scenic Area and only takes about ten minutes by car. We are committed to providing a warm home for friends who come from afar. During your stay, you can also seek advice from our team, participate in guest activities, integrate into local life, and fully experience the comfort and freedom brought by Haosheng. Jiuzhaigou Valley Scenic and Historic Interest Area Tianyuan Howard Johnson Resort sincerely welcomes you to visit again! Wishing you a happy life, Zazidler, བཀྲ་ཤིས་བདེ་񠋓ེགས།།! Jiuzhaigou Valley Scenic and Historic Interest Area Tianyuan Howard Johnson Resort --- Guest Service Manager Wang Fan
Guest User
Superior Queen Room
Stayed in Sep 2023
Couples
1 review
4.5/5
Great
Posted on Oct 2, 2023
The resort is highly recommended because of proximity to romance show theater..also VERY VERY helpful staff.when returning back to airport,they booked taxi,but the taxi got stuck someplace.they immediately scolded the taxi company ,notified us and booked another taxi . There are cultural programmed...sauna and hot water pool...all free and ready to use.my wife used the sauna,they allowed her to wear a dress of her choosing...they Al's gave her water and fruits afterwards. The BEST part for us,a INDIAN VEGETARIAN jain couple was that they cooked us Maggi noodles ,which we had bought from mumbai.they served us in a bowl. There are language issues ,but front desk DOES communicate brilliantly with translator. Only down side was the fridge was NOT working AND AC was not functional ,they provided us with a fan. Afternoon,there were free cakes and fruits. They provide airport pick up,provided we inform them 2 days in advance....all in all,the rooms were very big,excellent interior and well trained staff.
Response from Property: Dear Ctrip guests_TIUSsa9re3v****, thank you for giving the important holiday time to Jiuzhaigou Valley Scenic and Historic Interest Area Tianyuan Howard Johnson Resort Hotel and sharing your stay experience. We sincerely apologize for your other unpleasant experiences at the hotel. This is our dereliction of duty and we apologize for allowing this unpleasant experience to affect your vacation mood. We have promptly reported this issue to the hotel management, and the hotel will also increase management and training efforts to ensure that guests can obtain satisfactory stay time and effective solutions at the hotel.Jiuzhaigou Valley Scenic and Historic Interest Area Tianyuan Howard Johnson Resort is 8 kilometers away from the Jiuzhaigou style area, which is surrounded by the commercial street, about 200 meters away from the eternal love. We sincerely hope that you can spend a relaxed and happy holiday time and will continue to work hard and progress to better return your care and love, better care for our guests in more details, and keep every guest's brilliant and satisfied smile. Looking forward to your and your family coming again!
js28ae
Deluxe King-size
Stayed in Jul 2022
Couples
21 review
4.0/5
Very Good
Posted on Jul 21, 2022
Extremely spacious room with a fake fireplace, seating area and a little balcony (although no chair or table so can't really sit outside). Bed is really comfortable and the room was quiet apart from noisy neighbors in the hallway. Bathtub and nice shower. The hotel is very dated but grandiose and expansive, making busy Jiuzhaigou seem quiet. It's set back from the street which helps with noise. It's a smoking hotel though which is unpleasant for non-smokers. The pool was closed and nowhere to be found. Breakfast was fine, some non-Chinese options and basic coffee.
Response from Property: Dear guests,Thank you very much for choosing our hotel and sharing your stay experience on Ctrip.We will continue to strive to provide meticulous and considerate services for each guest, and sincerely look forward to coming again!
Suixinerdong820
Deluxe Twin
Stayed in Jun 2024
Friends
24 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The hotel service staff is very enthusiastic. Special praise should be given to the loyal customers and the executive lounge manager, Mr. Chen, who is a very excellent employee. When my child was sick, he immediately drove us to the hospital himself, and the restaurant recommended by Mr. Chen was also very delicious!
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Response from Property: Dear guest, your recognition is as warm as the sun! Every word is a compliment to us! Thank you very much for your stay and praise! I am very happy to bring you a good time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We will continue to work hard to do better! Looking forward to your visit again! I wish you: a happy life, Zhaxi Delek, བཀྲ་ཤིས་བདེ་ལེགས།།! Wang Fan, Guest Service Manager, Tianyuan Howard Johnson Resort Jiuzhaigou
Guest User
Deluxe Twin
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The hotel is very unique, and the ******* style is something I have never experienced before. Manager Wang at the front desk is super nice, handsome and good at service. He chatted with us with concern and explained it to us carefully. The room is also comfortable. In short, I would recommend it as the first choice for friends who come to Jiuzhaigou.
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6/7
Zhenxicherish
Deluxe Twin
Stayed in Jun 2024
Family
2 review
1.7/5
Posted on Jun 30, 2024
It is said to be an old five-star hotel, so I think it will be good, but... Zhenjiang Pass Station pick-up service: A very broken minibus with very small seat space. I am 1.6 meters tall and can't stretch my legs. The 3-hour journey is bumpy, and there are many bends on the mountain road. In addition, the vehicle condition is very uncomfortable. Be careful when bringing the elderly and children. Hygiene: The towel looks like the picture after opening, with black mold and yellow stains. The tissue box and storage box are also as shown in the picture. The hygiene conditions are not as good as those of a fast hotel. Facilities: There are no free fruits and mini bars. I wanted to chill a drink myself, but the refrigerator was broken. The pillow was very soft. I slept very uncomfortable in my cervical spine and head the next day. Service: The front desk check-in was extremely unprofessional. I have stayed in dozens of hotels, big and small, and I have never seen such an unprofessional one. I especially criticized the front desk receptionist Zoe. She pouted like I owed her eight million. When I asked her what the difference was between a superior twin bed and a deluxe twin bed, she replied that the decoration was different. What is the difference between this answer and no answer? The order clearly included breakfast, but she insisted that it was not included. After checking for a long time, it was included. The coffee coupons were always wrong for the number of cups. We had to ask for the items included in the order one by one, or they didn’t know. This hotel receives many tour groups. When they heard that we were individual tourists, they kept promoting performances. How could the front desk of a five-star hotel be like this? Travel photography for two: This is even more speechless. The travel photography voucher I received at the front desk said that I would go to a travel photography company called Jiujiu in the scenic area, including clothing, styling, shooting, and retouching 3 photos. As a result, I was told that the photos were taken in the hotel. In fact, they just lent me clothes to wear, without hairstyle, makeup, shooting, and retouching photos. If you can't afford it, don't give it to me. Or, they directly said that it was a clothing experience. The description was so good, but the result was seriously inconsistent, deceiving consumers. Location: 8 kilometers away from the scenic area, the taxis at the door did not use the meter, the price was 30 yuan, and the meter was only 20 yuan. The management was chaotic. In fact, there are many choices of hotels in the same location, and there are also a lot of hotels closer. In short, this hotel is disappointing in various ways and does not meet the standards of a five-star hotel at all. Hotels are very important when traveling, so everyone should open their eyes and choose carefully.
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Response from Property: Dear guest, Cherish, thank you for choosing to stay at Tianyuan Howard Johnson Resort Jiuzhaigou and sharing your experience and suggestions. We sincerely apologize for your unpleasant experience during your stay. We have fed back your opinions to the hotel management. The housekeeping department will strengthen the inspection of room facilities, equipment and supplies, and the hotel will also update the unqualified supplies. Regarding the unprofessional check-in at the front desk you mentioned, we will investigate and verify and make corresponding penalties. The hotel management will strengthen the training of employees on customer service standards. If you come to our beautiful Jiuzhaigou again next time, I hope you can give us another chance. I sincerely invite you to visit our hotel next time to witness our changes. I wish you a happy life, Zhaxi Delek, བཀྲ་ཤིས་བདེ་ལེགས།།! Wang Fan, Guest Service Manager of Tianyuan Howard Johnson Resort Jiuzhaigou
Guest User
Deluxe Twin
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 28, 2024
The hotel is very close to Jiuzhaigou Qianguqing and can be reached on foot. The hotel front desk service is good, the rooms are clean and sanitary, the air in the room is also very good, and there is a small balcony where you can breathe fresh air. It was a very good stay.
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Guest User
Deluxe Twin
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 28, 2024
The hotel service is very good, the rooms are clean and sanitary, there is a concierge to help with luggage when you enter the door, the prayer wheel in the hotel lobby is very shocking and special, the lobby bar environment is also very good, there are many green plants, pure natural. I will choose it again if I have the opportunity in the future.
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6/8
Kulin
Superior Room (2 beds)
Stayed in Jun 2024
Family
54 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The scenic area is very large, but the planning is very reasonable. There are tourist buses that tour the route one stop at a time. The natural light is very good, the water is clear, and the reflections in the water are particularly beautiful. The blue sky and white clouds are like a fairyland.
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XiangfengshishougeL
Superior Room (2 beds)
Stayed in Jun 2024
Friends
10 review
5.0/5
Outstanding
Posted on Jun 12, 2024
I booked a 2-day package for people over 50 years old. The price-performance ratio is very high. The hotel is high-end and atmospheric. It is a resort hotel. ******* style can be seen everywhere. The room also has ******* and Qiang elements. I can enjoy the scenery in my spare time in the hotel. The staff is warm and thoughtful, and there are many varieties of welcome fruits! The hotel's breakfast is very rich, and the package also comes with dinner. In short, the trip to Jiuzhaigou is very happy. I recommend retired friends to choose this package!
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6/9
Response from Property: Dear guest, "Meeting is a song" L: Hello! Thank you very much for your stay and praise! I am very happy to bring you a good time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience it again. I wish you a happy life, Zhaxi Delek, བཀྲ་ཤིས་བདེ་ལེགས།།! Wang Fan, Guest Service Manager, Tianyuan Howard Johnson Resort Jiuzhaigou
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Friends
10 review
5.0/5
Outstanding
Posted on Jun 6, 2024
The room was super big and very good. The waiter we met at the Chinese restaurant on the second floor was very enthusiastic and took the initiative to help us arrange the dishes. When we were done, the chef came over to ask us for our opinions on the dishes. We all felt good about the dishes at the table. When we left, we asked the waiter. His name was Tao Yan'e, the chef. Zhang Yubin was going to have dinner the next night and found a very nice hotel they had!
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Response from Property: Dear guest 300660****, thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are also happy to provide you with the best service. . It is an honor for the hotel chef to be recognized by you. Your recognition will encourage our team members to work more actively and enthusiastically. We are very welcome to choose our hotel again! Sincerely look forward to your visit again! Wish you a happy life, Tashi Delek, བཀྲ་ཤིས་བདེ་ལེགས།།! Howard Johnson Tianyuan Resort Jiuzhaigou ---Guest Service Manager Wang Fan
Guest User
Superior Room (2 beds)
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 31, 2024
Very satisfied! The decoration is high-end, the environment is beautiful, and the service attitude of the service staff is very good. I give them a thumbs up. I will stay here again next time I come here. I have a perfect experience💯
Original TextTranslated by Google
Response from Property: Dear Ctrip guest M638120****, thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are also honored to provide you with the best quality. Serve. The hotel is adjacent to Songcheng Eternal Love. There is a food street right outside the hotel. It is only a 10-minute drive from Jiuzhaigou Scenic Area. The surrounding facilities are complete to facilitate your travel. Welcome to choose our hotel again! Sincerely look forward to your visit again! Wish you a happy life, Tashi Delek, བཀྲ་ཤིས་བདེ་ལེགས།།! Howard Johnson Tianyuan Resort Jiuzhaigou ---Guest Service Manager Wang Fan
65763209
Deluxe Two-Bedroom Suite
Stayed in May 2024
Family
41 review
5.0/5
Outstanding
Posted on May 29, 2024
For the convenience of traveling with my parents, I booked a two-bedroom suite. During the period, some room hardware problems occurred, but Rachel at the front desk responded very promptly, patiently solved the problem, and handled it properly, very professional!
Original TextTranslated by Google
Response from Property: Dear guest 65763209, thank you very much for choosing to stay at our hotel and sharing your stay experience! If you encounter relevant problems during your stay, you can report them to the front desk in time. The hotel is on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. Although we still do not do well in some aspects, we can get your love. What an honor for us! The hotel is adjacent to Songcheng Eternal Love, and the most prosperous commercial street in Jiuzhaigou is right outside, providing you with super convenient services! We are committed to providing you with a cordial and thoughtful stay experience, and sincerely look forward to your visit again. I wish you a happy life, Tashi Delek, བཀྲ་ཤིས་བདེ་ལེགས།།! Jiuzhaigou Tianyuan Howard Johnson Resort---Guest Service Manager Wang Fan