Family-friendly Hotels in Jyvaskyla

I spent many days at Hotel Verso. My room was perfectly clean and breakfast was fantastic, essentially made just with local produce (but why there was no fresh fruit?). I found disappointing how dark my room was, indeed all its windows overlooked a mall gallery. In a place like Finland famous for its white summer nights, it's unacceptable to be forced to keep the lights on all day. Then, at reception everybody was very kind but completely uninformed about everything. For example I asked some basic questions about local bus timetables and I was provided with wrong info. One of the ladies at the reception told me that there were no rides after 4 pm. This sounded so odd to me that I preferred to doublecheck in a R kiosk (a sort of newsstand that sell also public transportation tickets) and there I got confirmation that there were bus rides practically every hour, every day. Then, what I found unacceptable is that the phone in my room didn't work, and so I couldn't call the reception. A lady of room service told me that the phone was blocked and to unblock it a puk code was needed (on phone display I could read a strange message such as”insert PUK code”or similar). She explained that replacing the device wasn't the solution, the problem would have lasted. In her opinion to get a working phone I needed to change room... Unbelievable. I honestly expected much more based on the reviews I had read on this hotel. There are some aspects I really liked of this place but many others that need to be improved.

Booked Omena Hotel for 5 nights as a budget stay for a business trip. It is in a convenient location very close to the centre of town and not far from the train station. The code to enter was emailed to me the day before arrival. This is the code to get through the gate, into the building and into the room. The communal spaces were clean and easy to navigate. The room itself was very basic but suited me as I was not using the room other than to sleep! The room was comfortable enough and everything worked. The blinds did a wonderful job of blocking out the 24 hour daylight! There was a microwave which was handy although I only used it once. Overall, great budget accommodation for Jyvyskyla for single travellers. With more than one person in the room it could be small, but manageable if you are just using the room as a base to explore beautiful Jyvyskyla.

The stuff is very kind and breakfast is ok. The Hotel is way too pricey for the service and the quality of the structure/comfort and design it offers because the room was tiny and poorly decorated. I extended my staying for one night after the booked time and for some reason the room was not cleaned up between the reservation period and the extended day. The third bed is just a sofa, quite uncomfortable

The hotel is perfectly located, in the city centre. Room size is very small, facilities and room itself was very clean. As message via Agoda said wait until 4pm, then the entry code will be sent to the email. 4 past, nothing arrived. Called to customer service.They told me that the identification request was sent to me by email, but unfortunately it wasn't, so I didn't done it. I did tried a few times, staying on the phone., around 10 mins. The picture was: too clear, too blur, too dark, too bright,...A nightmare. I was very tired after a journey, - 20 cold. Just wanted a hot shower and a rest. And I couldn't get in because of ridiculous ” identification”!!! I travelled through 54 countries , never experienced like that. A big minus as well: as my phone network was on roaming, I spent more money for this phone call than the room cost. Thanks for the guy on the phone for his patience.