Hotella Resort & Spa

The worst hotel I’ve ever stayed in my whole lifetime. I seen bad reviews but went to go see for myself and I advise everyone TO BELIEVE THE BAD REVIEWS. Mould in the bathroom. Dirty bed sheets. Disgusting food. Not clean at all nothing like the pictures they advertised online. Was told we had no room booked once we got there. Got a room 12 hours after we arrived. Terrible service. Hygiene is absolutely shocking. This hotel should be closed down.

No labels on food, staff do not clean rooms constant pressure to buy things from staff (spa staff mostly) especially when you are relaxing.

Absolutely awful experience. Mould in the bathroom. Food served during the entire stay was stone cold. Lacking flavour and decency. Cats all over the eating area. Some days there was no tea served due to machine malfunction. No resolution was provided. Hotel very far away from amenities. Not possible to get to anywhere without a taxi or a car rental. Staff unable to deal with issues and concerns raised. Room not cleaned when requested. Overall awful, awful and dreadful experience. Will never return there again neither will I ever recommend this place. Simply avoid!

We had serious issues at our hotels such as mould in the fridge and walls that was covers up with paint or wasn’t. This affected my asthma and left me needing my Salbutamol inhaler which is only used for shortness of breath. I only take Symbicort Turbohaler which is one I take daily and this is an enough to keep me from an asthma attack. It’s a good thing I took my Salbutamol one or I would have needed to go to hospital. We complaint at the reception multiple times and they kept telling us they will change our room but they never did. We had to sleep with the balcony room door open just to help me with my breathing throughout the night. The fridge wasn’t working and wasn’t cleaned and had mould all in there. Once again we asked for this to be fixed and cleaned but it was never cleaned either. There was mould in the bathroom on the walls and the room which was either left exposed or cover with paint which was flaking on the floor all over our clothes and shoes. We didn’t take our clothes out of the suitcase because there was no room or it was covered with flaking moulding paint. When we arrived for two full days we had no hot water throughout the day and struggled to shower. As a Muslim women I should have warm water to perform wudhu, after complaining they said it would be fixed but it didn’t get fixed until the third day we was there. We still didn’t have hot water during the morning but only at night, the head of the shower split mid shower and that resulted in another trip to reception asking for a new head and we had to wait till it was fixed before we could use it. The shower had no shower curtain or anything so every time we had a shower it would flood the floor so we needed towels after towels. This was because the drain wasn’t taking the water so it would flood the bathroom and we could only take showers for a few minutes. We went to reception and asked for this time be looked into but it never was. Then each time the drain drained it would leave a smell of poop in the room. It was like we were getting other people’s drainage through our drains which made the smell occur. We complained again but still nothing so we could never have the door open to the bathroom, to air out the bathroom. Each time we went to reception everyone was complaining about something, either poop in their water. Mould on the walls, no hot water, someone opening their door while sleeping. Or that they were overbooked and couldn’t stay at the hotel. I was told my reception that they have three rooms available and ten different guest arriving tomorrow which they will have to be turned away because they have not rooms available. He showed me the system to prove we couldn’t upgrade to a better room. That the food was awful and was ordering take-away. Or eating out at Land of Legends.