The environment of the hotel is very good, with the theme of root carving, and the facilities match the theme very well. The room rate is not bad even if you include two tickets for the root carving museum during the non-peak tourist season. The water pressure in the bathroom in the room we stayed in was very good. There was a bathtub, but it was not used. The green tea and black tea in the room are loose, but they taste good.
There may not be many guests eating breakfast, and it feels a bit empty in terms of five-star standards.
Service: If the hotel is treated as a five-star hotel, there is still a big gap in service (at least this is our experience). Let me talk about the friendly and welcoming experience first: the three chefs in the restaurant and the one who cleans the guest rooms (on the third floor of the guest rooms in the morning).
But a bad experience: the receptionists at the front desk and the restaurant were all rude and it felt like they were intrusive if I asked them. Compared with the services at the non-five-star hotels in the previous two stops, it can be said to be a world of difference!
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