Sun Palace Hotel

It just hit 3 star. Let me run through the pros Excellent kids entertainment team Clean but basic rooms Good pools Excellent all inclusive drinks (actually get drunk off them!) The issue? The food!!! Without doubt the worst food I've ever eaten! It's a 0 out of 10. The Apollo buffet hall is a disgrace. Poor selection and all vile. Anyone who says otherwise must work here! It's worse than hospital food. The Al a carte restaurants are just as bad. I would return to Rhodes but not here.

From reading the negative reviews I didn’t have much love for this holiday going. I’ve just returned from a week with my husband and two children (5&7) It wasn’t as bad as I was dreading. Water park amazing, never struggled for a sun bed. Never used the main pool. Went to the beach once which is across the road and that was lovely, £20 for two sun beds and an umbrella. We also hired a car £55 for the day. We drove to butterfly valley and farma zoo. Would definitely this. It was an easy 30 minutes to the butterfly valley and the zoo was literally next door (3 minutes drive) best zoo me and my family have been to. There was always plenty of food and a good choice. We all found sometimes nice to eat. Would definitely book the Greek restaurant. Was gorgeous, also the burger restaurant is lovely. You don’t book that, it’s open 12pm-4pm. Ice cream stands were always full and it’s help yourself which my two children absolutely loved. If you’re going to this hotel my best advice is enjoy your holiday. Make the most of making memories.

This is our third time at sun palace and didn’t want to come back home rooms were cleaned everyday don’t know why there are bad reviews as we had no problems at all.But the animation team are the ones that made our stay there they work really hard to keep everyone entertained and can not praise them enough they actually got me doing some activities 🤣 I would stay there again.

I thought I had to put a review due to the bad ones I have seen on here, I have to say that despite those bad review me and my friends decided to not change and stick with this hotel and I am so glad we did. The only thing I can comment on that was not up to standard was the food could do with a little variety but with the Greek restaurant and the burger house I can’t complain too much as this provided a change of scenery and some different food for us The water park was good but was windy when we were there so wasn’t great and we only spent the first couple of days there. One of the best things about the hotel was the constant entertainment all day, there is always something to do and the team always come round to say good morning and are always making an effort to entertain everyone, would like to shout out the whole team who put great effort in not just with us to make our holiday but also the other families at the hotel I spoke to had nothing but nice things to say about the team, special shout out to Aurel, Alessandro and Freja for being so good with all of us and making our holiday better than I could’ve ever expected. Miss these guys so much already and would definitely go back again!

So we have just arrived back.. 12 of us in total 6 adults 6 kids ages between 1-9 had 3 rooms 2 family with bunks in 500 block and 1 standard in 100 main building.. When first arriving there was confusion on 1 of the family rooms so 1 party had to stay in a different room for 1 night and switch in the morning which was a bit frustrating but was sorted.. Both family rooms were very very spacious and perfect cleaned every day with fresh towels, toilet roll etc so couldn't fault at all.. Standard room in 100 bit was quite small for family of 4 but was okay as didn't spend loads of time in room and cleaner was not as great.. Couldn't fault the cleanliness of the whole hotel always someone in toilets cleaning or main areas all the cleaning, bar and restaurant staff work very hard and no issues were had at all.. There was always somewhere you could get food and drink.. drink machine available 24/7 and food available from morning till midnight in multiple places.. There was snack bar, main restaurant, waterpark restaurant, burger bar, greek restaurant, Mexican restaurant.. only thing I would say was in main restaurant some bits of food was cold sometimes but we always found something to eat for all of us and the shop on site always had stuff you could buy for those fussy eaters as well.. The highlight for everyone was the animation team they were absolutely brilliant especially Owen and Alexandro they made our whole 2 weeks from taking the men on a night out, to doing all the activities in the day with us, to the brilliant shows and entertainment on the night.. they catered for all ages with adults activities, junior activities and kids club for the younger ones which all of us participated in.. the shows on the night were brilliant with some great acts but also with the animators own nights which our group got involved in.. Ignore all the negative reviews I could not rate this place high enough.. the cleanliness and the staff definitely made our 2 week family holiday.. Only thing that could be improved would be the temperature of the food and allowing late check out as I do not believe that the whole hotel was booked out and the shower room 30 mins for a family of 4 when it's across the road is not good but that is my only grumbles.. 😁🙂 Thanks for a great holiday especially Owen and Alexandro and the rest of the animation team 🥰🥰

To be clear this is just our experience and view only. There is no doubt our worst holiday ever and over the years we have been to a lot of places across the world (had a previous Trip Advisor account but lost the details and no longer have the email). Staff: The only staff that were courteous or helpful were housekeeping. Everyone was rude and didn't have time for you. A few examples: Reception: room was only set up with beds for three people - we booked for four. Went down to reception to ask for another bed to be set up and told 'can't you do it yourself?' Err no, that's your job. Reception: Key cards to the room never worked and consistently took at least three minutes to get in the room. It was linked to the fact the room had an old key reader and the door handle not fixed on correctly. They would do nothing about this and told us it will open. Buffett: staff were consistently rude and unhelpful throughout the visit. Pushing past you, tutting if you needed a knife and fork as there wasn't one, moaning if you reported something on the floor (normally food). Pool: The first week the pool was disgusting - you could not even see your feet. It was much better the second week though. The water made my eyes really sore, especially in the first week so couldn't enjoy the water as much as I would have liked. The beach, although around ten minutes walk was much better and at the least the sunbeds weren't broken. If you wanted a sunbed by the pool, you had to get your towels out before 7am otherwise you had no sunbed. Even when you did, most were broken and uncomfortable. The beach was beautiful and proper sunbeds - yes, €20 for two beds and an umbrella but definitely worth it. We would get there around 10am and still be loads to choose from. The food was also good at the beach and reasonable priced. Room: Our room was dirty and very small for four people. You could only just get between the beds and desk. Although housekeeping came every day, they did not change the bedlinen or towels - they just made the beds and folded the towels. Even when we asked for fresh linen/towels, it was still the same. We used our own towels in the end. The floor was filthy. You step out the shower and, if you aren't wearing something on your feet, you need to wash them again. The most annoying things were the key entry (which I have already mentioned above) and the constant power going out. The slot you have to put your key in to get electricity was not on the wall properly (a large gap at the back) so guessing that was the issue. The hotel were no help with the issue and advised to just keep trying until it works and switching the fuse board on and off. The room was like it had no doors or windows - every single sound could be heard, even other people in their toilets! It was not pleasant and inappropriate at times for children. Food - buffet restaurant: The food was ok in the buffet but the food was not hot. Even the ones they bring out while you are standing there

We arrived back last night from a fantastic week. Like many, we were so worried and wondered if we were doing the right thing after reading reviews on here. On arrival reception staff were so lovely and helpful. One of the staff took us to our room in a golf buggy with the cases. We were given room 801 which is a little bungalow room near the water park, was lovely. One bedroom with a super comfy king bed. In the main living area enough beds for 4 (bunk beds and two singles). The cleaner came every day, cleaned, made beds, fresh towels and new toilet roll. Food - we ate like kings and queens. Including my children, one autistic who is quite picky. Exactly the food and drink selection you expect at an all inclusive. Good selection each day. Salads amazing. Oriental night a favourite with my family. Staff work their butts off, constant clearing tables, cleaning, showing people to tables. All so lovely and polite. Pools - always clean. Lifeguard always checking the area. Has a first aid kit if you need any help. My daughter had a bite and he applied some cream. Our only negative is the sunbeds, lots of damaged/unusable ones. We did manage to get beds each day though. We went to main pool earlier and then moved to the water park in the afternoon, could always find beds there too. We walked to Falaraki for shops etc, only a 10 minute walk out of hotel. We got a bus to Rhodes town one evening. Bus stop on opposite side of road from hotel, buses every 20 mins, air con bus. Super easy. Animation team work their socks off, they are non stop all day and then do the evening shows too. Evening entertainment good, kids disco followed by quick bingo game and then show starts about 10pm. All in all, we had a fantastic holiday. Would definitely recommend and go back. Couldn’t complain about anything. All the staff are lovely and don’t stop working hard all day.