Montagne Residence Reviews

Response from Property: Dear Valued Guest,Thank you so much for your fantastic review! We're absolutely thrilled that you rated our surroundings, amenities, cleanliness, and service with a perfect score! It means a lot to us that you enjoyed the view, breakfast, and clean room.We appreciate your honest feedback about the swimming pool size. We strive to continuously improve our offerings, and your suggestion is valuable to us. We're always exploring ways to enhance the guest experience, and your input will be taken into consideration for future developments.We hope this small aspect didn't detract too much from your overall perfect stay. We'd love to welcome you back again and create another exceptional experience for you!Sincerely,Jimmy C.General Manager

Response from Property: Dear Vibol,Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize that your stay fell short of expectations, particularly regarding the room condition and breakfast options. We understand your frustration with the older room and the lack of a proper cup of coffee at breakfast. We are constantly working on improvements, and your feedback helps us identify areas where we can do better. Regarding the rooms, we are in the process of [explain any renovation plans, or offer details on well-maintained rooms if applicable]. For breakfast, we are reviewing our menu to ensure it includes a wider variety of hot beverage options, including a selection of high-quality coffee.We value your feedback on hospitality, and we apologize if you felt it wasn't up to par. We strive to provide a welcoming and comfortable environment for all our guests. We would appreciate the opportunity to discuss your experience in more detail. Please feel free to contact me directlyThank you again for your feedback. We hope to have the chance to serve you again in the future, with a significantly improved experience.Sincerely,Jimmy C.General Manager

Response from Property: Dear Storm__King___,Wow, a perfect score across the board – that's incredible! Thank you so much for your fantastic review. We're absolutely thrilled that you enjoyed everything about your stay, from the service and beautiful views to the delicious food and convenient location.It means a lot to us that you'd consider visiting us again. We strive to provide an exceptional experience in every aspect, and your feedback lets us know we're achieving that.We look forward to welcoming you back and creating another perfect stay for you in the future!Sincerely,Jimmy C.General Manager

Response from Property: Dear So SokuntheaThank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel.We are truly sorry that the cleanliness of your room did not meet your expectations and that you had to switch from a family room to a standard room. We understand how important it is to have a clean and comfortable space, and we deeply regret that we fell short in this regard.Regarding the condition of the bathroom, we apologize for any discomfort or dissatisfaction caused. Our housekeeping team has been notified about this issue, and they will take immediate action to rectify it. We appreciate you bringing this matter to our attention so that we can address it promptly.Please be assured that we take all guest feedback seriously, as it helps us identify areas where improvements are needed. Rest assured, steps will be taken to prevent similar occurrences in the future.We value your patronage and would like an opportunity to make it up to you. If you plan on staying with us again in the future, please reach out to our front desk staff before your arrival so that we can ensure everything is prepared according to your preferences.Once again, please accept our sincerest apologies for any inconvenience caused. We appreciate your understanding and look forward to serving you better in the future.Warm regards,Jimmy C.General Manager

Response from Property: Dear Valuable Guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to receive your perfect ratings in all aspects of your stay, from the comfortable and cozy surroundings to the excellent amenities, cleanliness, and service provided by our staff.Your kind words are a testament to our commitment to providing our guests with an exceptional and memorable experience. We are delighted that you found our hotel to be clean, comfortable, and well-equipped with amenities to meet your needs. We also appreciate your recognition of our staff's dedication to providing warm and friendly service.Your satisfaction is our top priority, and we are incredibly grateful that you chose our hotel for your stay. We hope to have the opportunity to welcome you back soon for another perfect experience.Thank you again for your kind review.Sincerely,Jimmy C.General Manager

Response from Property: Dear KeoThank you for your feedback, we appreciate your positive comments on our service and facility. We apologize for any inconvenience caused by the noise from the main road and will make sure to regularly maintain and clean our swimming pool. We hope to see you again soon.Best Regards, Jimmy C.general Manager

Response from Property: Dear Dreamii,Thank you for your recent review of our hotel. We are glad to hear that you enjoyed your stay overall, especially the pool.We appreciate your feedback about the pool. We are happy to hear that you enjoyed using it at night.We will continue to maintain the pool and make sure that it is clean and safe for guests to use. We will also add some more poolside amenities, such as poolside beds and umbrellas, so that guests can relax and enjoy the pool even more.We value your opinion and appreciate your business.We hope you will consider staying with us again in the futureSincerely,Jimmy CGeneral Manager

Response from Property: Dear Jansen Taan,Thank you for your positive review, Jansen! We apologize for the mix-up with your room, but we are glad to hear that you still had a good experience. We hope to see you again soon.Best Regards,Jimmy C.General Manager

Response from Property: Dear Fong Hwa,Thank you for your positive review, Fong Hwa! We're glad you enjoyed your stay and we look forward to welcoming you back in the future. 👍🏻Best Regards,Jimmy C.General Manager

Response from Property: Dear Keyou,Thank you for your recent review of our hotel. We are glad to hear that you enjoyed your stay overall and found the service, accommodation, and environment to be good.We appreciate your feedback and will continue to work hard to maintain our high standards. We will also add some more amenities and activities for guests to enjoy, such as a gym, a spa, and a game room.Thank you again for your feedback. We appreciate your business and look forward to welcoming you back to our hotel in the future.Sincerely,Jimmy CGeneral Manager

Response from Property: Dear Samsokvisal,Thank you for your recent review of our hotel. We are glad to hear that you enjoyed your stay overall and found it to be one of your favorite places to stay in Kampot.We appreciate your feedback and will continue to work hard to maintain the hotel's high standards. We will also add some more amenities and activities for guests to enjoy, such as a gym, a spa, and a game room.We value your opinion and appreciate your business.We hope you will consider staying with us again in the future. Sincerely,Jimmy CGeneral Manager

Response from Property: Dear POZZ Sna,Thank you for your recent review of our hotel. We are glad to hear that you enjoyed your stay overall and found it to be a good place.We appreciate your feedback and will continue to work hard to maintain our high standards. We will also add some more amenities and activities for guests to enjoy, such as a gym, a spa, and a game room.We value your opinion and appreciate your business.We hope you will consider staying with us again in the future. Thank you again for your feedback. We appreciate your business and look forward to welcoming you back to our hotel in the future.Sincerely,Jimmy CGeneral Manager

Response from Property: Dear Valuable Guests,Thank you for taking the time to provide us with your feedback regarding your recent stay at our residence. We appreciate your kind words about the unique decoration that resembles a small village. It is delightful to know that you were satisfied with the overall experience.We apologize for any inconvenience caused by leaving your room key behind twice. Our staff members are always ready to assist and ensure that our guests have a hassle-free stay. We are glad to hear that they were able to help you promptly.However, we regret to learn that breakfast and the pool water did not meet your expectations. Your feedback is valuable to us, and we will definitely take it into consideration as we continuously strive to improve our services. We understand the importance of providing a satisfying dining experience and maintaining clean pool water, and we will work towards addressing these areas.Once again, thank you for sharing your thoughts with us. We hope that despite the shortcomings mentioned, you had an enjoyable stay overall. If there is anything else we can do to further enhance your experience in the future, please do not hesitate to let us know.Warm regards,Jimmy C.General Manager

Response from Property: Dear Valued Guest,Thank you for your recent review of our hotel. We are glad to hear that you enjoyed your stay overall and found the resort to be pretty and private.We appreciate your feedback about the location of the resort. We are happy to hear that you found it to be moderately far from the city, so it wasn't too crowded or too far away.We will continue to maintain the resort and make sure that it is clean and well-maintained. We will also add some more amenities and activities for guests to enjoy, such as a gym, a spa, and a game room.We value your opinion and appreciate your business.We hope you will consider staying with us again in the future. Sincerely,Jimmy CGeneral Manager