Guest User
May 5, 2024
The restaurant and other staff were all friendly, but I felt that the reception staff's response was particularly unfriendly and very disappointing.
I stayed for 2 nights, and on the second day, there was no bottled water in the room, so I went down to the lobby and asked for bottled water. I was really shocked when they answered that I could drink it from the water purifier without even asking about the whole story.
As I was going back to my room, I got angry and told them once again that they didn't put water in my room. After waiting for a while to find water, they said they would send it to my room because they didn't have it in stock.
There was not a single word of apology or apology during the process. In the end, I received bottled water from another employee, but I have no intention of visiting again.
On the day of check-out, the other staff at reception were not very friendly. The service was completely different from when I previously stayed at the Kanazawa Centric Hyatt right next door.
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