Heritance, Tea Factory Rd, Kandapola, Central Province, 22220, Sri LankaView Hotel Details
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1 night
Heritance Tea Factory Guest Reviews
4.5/5
Great
76 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(76)
Positive reviews(73)
Reviews with photos/video(43)
Friendly staff(18)
Garden view(10)
Tasty food(9)
Clean and tidy(8)
Well designed(8)
Awesome amenities(7)
Classy environment(5)
Negative reviews(3)
JohnyAppleseed
Superior King Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Quiet location in the middle of a tea plantation about 30 minutes drive from Nuwara Eliya.
Hotel had an age old charm retaining many of its colonial era features.
Carpeted and so mostly quiet at night apart from the occasional creaking with guests coming and going.
Good wifi and water supply.
We needed to use the heater at night but a comfy nights sleep otherwise with blackout curtains. Thank you Patmanathan for keeping our room clean and stocked up.
The grounds are well maintained and they have a lovely small garden.
They have tea tasting, nature walks, Horton Park guided walks as options for those interested.
The Spa had good options too and is very reasonably priced.
Highly recommended if you are staying in the area.
Laowai on the Loose
Executive Floor Deluxe Room
Stayed in Nov 2024
Couples
4 review
4.7/5
Amazing
Posted on Jan 14, 2025
The Tea Plantation is beautiful, surrounded by fields of tea. It has a lot of charm as a converted tea factory. It has a nice restaurant and bar off the lobby, and a spa in the basement. Its kind of a trek to get get there, but its worth it if you plan to spend a few days in this region. Its also on the way from Kandy to the National Parks in the Southern part of the island, so it makes a good place to stop for a night along the way. The spa was very nice, we had a couples massage there after breakfast. Overall it was a really nice place to spend a night. The weather is a lot cooler than the costal regions, it was a nice change of pace.
6/12
Response from Property: Dear Valued Guest Thank you for your wonderful review! We're delighted to hear that you enjoyed the beauty and charm of our converted tea factory. It's great to know you appreciated the restaurant, bar, and spa facilities, and that you had a relaxing couples massage. We’re glad you found our location convenient for exploring the region and that the cooler weather provided a refreshing change. We hope to welcome you back for another lovely stay!Warm Regards General Manager Heritance Tea Factory
Bubbles123
Superior King Room
Stayed in Dec 2024
Couples
3 review
4.5/5
Great
Posted on Jan 9, 2025
We loved our stay at the heritage tea factory, it was very historical and a real experience in a tea plantation. We enjoyed the selection at breakfast and dinner as choose to go half board. I think it’s lovely the factory has been converted into a hotel. Note it is up the tea plantation and therefore is uphill and isolated from the main town. It’s nice the rooms are still very traditional, although the bathrooms feel a bit dated. They also turn on the old factory generator in the evening to give an authentic experience to how the factory run.
Response from Property: Dear Valued Guest Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay at the Heritage Tea Factory and appreciated the unique experience of being in a tea plantation. It's great to know you liked the half-board meal options and the traditional charm of the rooms. We appreciate your feedback about the bathrooms and will take it into consideration. We're glad you enjoyed the authentic atmosphere created by the old factory generator. We hope to welcome you back for another memorable stay!Warm Regards General Manager Heritance Tea Factory
Guest User
Superior King Room
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Dec 23, 2024
I really enjoy the time spent in the hotel. The service is excellent and Mountain View is so good! Food is nice as well.
But, the location is not that convenient + bathroom isn’t so ideal .
In general, it worth the price and time. 👏will recommend it to others
Guest User
Superior King Room
Stayed in Feb 2024
Family
1 review
2.7/5
Posted on Mar 26, 2024
The hotel needs renovation, the road is very bumpy to the hotel.
Guest User
Superior Twin Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Superb property, very neat and clean, staff is excellent especially the resident manager, chef, restaurant captain, housekeeping staff and tea factory lady. All are excellent dedicated staff and helpful. Food was awesome. Very well maintained by all. Very caring and true hospitality. Look forward to visit again with my children and would definitely recommend to all my friends. All the best!
Response from Property: Dear Valued Guest Thank you for your fantastic review! We’re delighted to hear you enjoyed the property, cleanliness, and exceptional service from our dedicated team. We're thrilled that you loved the food and overall hospitality. We look forward to welcoming you and your children back and appreciate your recommendation!Warm Regards Resident Manager Heritance Tea Factory
Marife e
Superior King Room
Stayed in Jul 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Aug 24, 2023
Wonderful place to unwind, lovely staff. I enjoyed the tea tasting:)
Response from Property: A warm greeting to you,Your review is appreciated! It's wonderful to know you had a memorable stay. We're eagerly awaiting your return for another splendid stay!Best, Management
Ruvan Christopher
Superior King Room
Stayed in Oct 2023
Family
3 review
4.5/5
Great
Posted on Nov 16, 2023
Very Special place, need to experience the ambience, and location in the hills of the Sri Lankan high country.
jainRajat
Superior King Room
Stayed in Oct 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 11, 2023
Amazing property. Has a vibe on its own. The room size isn't that big but they have retained its authentic 100 year old building and converted it into hotel rooms.
The 6 course meal was good. The service was excellent. The property itself is a wonder and has so much aroma to it with its multiple parks and events that take place.
The spice tea offered as welcome drink was something I have never tasted before and was excellent.
Guest User
Superior Room
Stayed in Apr 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on May 13, 2023
Amazing getaway for families or for pairs that enjoy tea. Reminiscent of Wes Anderson hotel and whilst small, it made the a weekend perfect.
As eco friendly as it tries to be, hotel to look into car sharing for drop off and pick up at the train station. A lot of wastage for multiple trips down if the hotel is trying to be earth friendly.
Tea taster and service staff are amazing.
chamin
Superior King Room
Stayed in Apr 2023
Family
1 review
5.0/5
Outstanding
Posted on Jun 12, 2023
location, food, specially the food and beverage service is excellent
さあやぴー
Premium Twin Room
Stayed in Jan 2025
Travel with friends
7 review
5.0/5
Outstanding
Posted on Feb 26, 2025
It was such a wonderful space.
This is the most recommended spot in Sri Lanka.
The tea picking was great!
The songs that were played during meals were also great.
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Guest User
Executive Floor Deluxe Room
Stayed in Jan 2025
Family
15 review
5.0/5
Outstanding
Posted on Feb 20, 2025
I was a little nervous before booking because the ruins series hotels are quite old, and the hotel is on the mountain, so I was worried about the old facilities, water and electricity outages, etc., but the result was unexpectedly good! !
Room: Not too big or small, very warm, clean, reasonable layout, cabinets, paper towels, etc. are arranged in the right place, worthy of being an award-winning hotel.
Environment: Built on the tea mountain, there is a very painful section on the mountain road. Our car is very wide and it is almost impossible to miss the car, but it feels worth it when we get to the hotel. There are tea mountains all around, so it is okay to stay for one night. If you stay for a long time, you may feel that there is no place to go.
Service: Decent, help with luggage, and give items in a timely manner. If there is a problem, call and someone will come to the room to help quickly.
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6/9
Response from Property: Dear Valued Guest Thank you for sharing your experience! We're delighted to hear your concerns were put to rest and that you enjoyed your stay. It’s wonderful to know you appreciated the cozy room, stunning tea mountain surroundings, and attentive service. We hope to welcome you back for another relaxing getaway!Warm RegardsGeneral Manager Heritance Tea Factory
Xingma7788
Superior Twin Room
Stayed in Dec 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Heritage Hotel, classical industrial style, I have been there many times. This time I brought my friends here. It is still so elegant after so many years. It is well maintained. The hotel service is particularly warm and I feel the VIP treatment. I had a buffet for dinner. I remember that the buffet was not very good before. I insisted on ordering a la carte, but my friend was too hungry. There was a traffic jam all the way and I didn’t have a good lunch. I had to give in. It turned out to be unexpectedly delicious. Maybe I was too hungry.
Original TextTranslated by Google
Response from Property: Dear Valued Guest Thank you for your continued trust in us! We're so glad to hear that the hotel feels elegant and well-maintained after all these years. It's great to know you had a pleasant dining experience . We appreciate your feedback and hope to welcome you and your friends back soon!Warm Regards General Manager Heritance Tea Factory
Аnna Nasonova
Superior Twin Room
Stayed in Oct 2024
Couples
7 review
3.7/5
Posted on Nov 19, 2024
+ Interesting concept of the hotel, in an old tea factory. Good breakfast (porridge, croissants, cheese, fruit, pancakes). Interesting entertainment is offered: picking tea in a sari, English tea party, tea tasting. All services are paid.
- The hotel calls itself a five-star hotel, but there are no slippers, robes or dental kits in the room. The refrigerator is also empty. All the furniture is very tired, especially the plumbing in the bathroom. The shower faucet in our room did not switch on, and we had to fill the bath from the shower head.
Be prepared for a 10% tip and 18% VAT to be added to your bill at dinner.