Heritance Tea Factory

Heritance Tea Factory Reviews

Heritance Tea Factory

Heritance, Tea Factory Rd, Kandapola, Central Province, 22220, Sri LankaView Hotel Details
Heritance Tea Factory
Heritance Tea FactoryHeritance Tea FactoryHeritance Tea Factory
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Heritance Tea Factory Guest Reviews

4.6/5
Great
55 review
Verified reviews
Location4.7
Amenities4.4
Service4.5
Cleanliness4.7
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All reviews(55)
Positive reviews(53)
Reviews with photos/video(31)
Awesome stay(21)
Friendly owner(14)
Loved the view(10)
Clean and tidy(6)
Average sound insulation(4)
Negative reviews(2)
Guest User
Superior King Room
Stayed in Mar 2024
Family
1 review
2.7/5
Posted on Mar 26, 2024
The hotel needs renovation, the road is very bumpy to the hotel.
Guest User
Superior Twin Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Superb property, very neat and clean, staff is excellent especially the resident manager, chef, restaurant captain, housekeeping staff and tea factory lady. All are excellent dedicated staff and helpful. Food was awesome. Very well maintained by all. Very caring and true hospitality. Look forward to visit again with my children and would definitely recommend to all my friends. All the best!
Response from Property: Dear Valued Guest Thank you for your fantastic review! We’re delighted to hear you enjoyed the property, cleanliness, and exceptional service from our dedicated team. We're thrilled that you loved the food and overall hospitality. We look forward to welcoming you and your children back and appreciate your recommendation!Warm Regards Resident Manager Heritance Tea Factory
Marife e
Superior King Room
Stayed in Aug 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Aug 24, 2023
Wonderful place to unwind, lovely staff. I enjoyed the tea tasting:)
Response from Property: A warm greeting to you,Your review is appreciated! It's wonderful to know you had a memorable stay. We're eagerly awaiting your return for another splendid stay!Best, Management
Guest User
Superior King Room
Stayed in Nov 2023
Family
2 review
4.5/5
Great
Posted on Nov 16, 2023
Very Special place, need to experience the ambience, and location in the hills of the Sri Lankan high country.
jainRajat
Superior King Room
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 11, 2023
Amazing property. Has a vibe on its own. The room size isn't that big but they have retained its authentic 100 year old building and converted it into hotel rooms. The 6 course meal was good. The service was excellent. The property itself is a wonder and has so much aroma to it with its multiple parks and events that take place. The spice tea offered as welcome drink was something I have never tasted before and was excellent.
Guest User
Superior Room
Stayed in May 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on May 13, 2023
Amazing getaway for families or for pairs that enjoy tea. Reminiscent of Wes Anderson hotel and whilst small, it made the a weekend perfect. As eco friendly as it tries to be, hotel to look into car sharing for drop off and pick up at the train station. A lot of wastage for multiple trips down if the hotel is trying to be earth friendly. Tea taster and service staff are amazing.
chamin
Superior King Room
Stayed in May 2023
Family
1 review
5.0/5
Outstanding
Posted on Jun 12, 2023
location, food, specially the food and beverage service is excellent
Samir
Superior King Room
Stayed in Dec 2021
Couples
4 review
4.5/5
Great
Posted on Jan 4, 2022
Amazing Experience, its an Old hotel but I loved the theme!!
Anonymous User
Executive Floor Deluxe Room
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Heritage Hotel is first-rate in terms of design and service. I especially like the elevators here, which need to be opened and closed manually, which is very retro. There is a maze garden outside the hotel, a small garden passage similar to Alice in Wonderland, a children's playground, and you can sit on a chair and enjoy the clouds. However, you need to pay attention to the number of guests when booking a room. The order form states that only the number of guests can be accommodated. If the number exceeds the number, you need to pay extra. This time I accidentally booked the wrong number of people and paid a few more US dollars. I learned my lesson.
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6/13
Response from Property: Dear Valued Guest Thank you for your feedback! We're thrilled you enjoyed the design, retro elevator, and unique features like the maze garden and children's playground. We appreciate your note about the booking policy and will make sure to be clearer about guest limits in the future. We hope to welcome you back soon!Warm Regards Resident Manager Heritance Tea Factory
Guest User
Superior King Room
Stayed in Aug 2024
Couples
22 review
4.2/5
Very Good
Posted on Aug 26, 2024
It is on the mountain, surrounded by rural areas and tea mountains. The tea mountains outside are not as open and grand as those in Yunnan. The floor is very thin and not soundproof. When you walk upstairs, you can hear the clatter downstairs. Simply clocking in at the tea mountain is not as good as in China. You can see the hotel's century-old elevator and factory atmosphere. It is mainly a hotel culture, so there is no need to come if you are short of time. Or if you charter a car, you can clock in, but the doorman will check the guest information. There is no guarantee that you can get in here, so why not try to use the excuse of going in to buy tea? The hotel's tea costs about 30 yuan for half a catty. If you go in to buy a bag of tea and clock in, it's still okay. If you are staying, it is not particularly necessary
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Response from Property: Dear Valued Guest Thank you for sharing your feedback. We appreciate your observations on the tea mountains and the hotel's unique atmosphere. We're sorry to hear about the noise issues and understand your concerns. If you decide to stay with us again, we hope to offer a more enjoyable experience. Thank you for visiting!Warm Regards Resident Manager Heritance Tea Factory
Zoeeezuoyi
Executive Floor Deluxe Room
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Heritage Hotel never disappoints. This hotel is located on the tea mountain, overlooking the entire tea mountain. The driver of the chartered car also said that this hotel is very famous and many of his guests will choose here. The decoration of the hotel is very clever, and each one is worth savoring. The hotel is an old-fashioned elevator, and the staff will patiently teach you how to use it. At the same time, the hotel also has a small garden with many kinds of flowers and trees. The gardener will introduce them to you enthusiastically. The climate in the tea mountain is changeable, the temperature is very low at night, and it often rains. Friends who come here must remember to bring thick clothes, and down jackets are OK. Haha. But there is heating in the room, so don't worry too much.
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6/7
Response from Property: Dear Valued Guest , Thank you for your wonderful review! We're delighted you enjoyed the stunning views, unique decoration, and the charming old-fashioned elevator. It’s great to hear you appreciated the garden and the staff’s hospitality. Thanks for the helpful tip about the weather—staying warm will definitely enhance the experience. We look forward to hosting you again!Warm regards Resident Manager Heritance Tea Factory
Guest User
Superior Twin Room
Stayed in Jul 2024
Couples
7 review
5.0/5
Outstanding
Posted on Aug 30, 2024
This is the most recommended hotel for this trip. It is very cost-effective. The hotel was rebuilt from a British tea factory. It is located on a hill. The interior of the hotel is very impressive. There are not many rooms in the hotel, but there are many service staff, so the service is very good. The interior of the hotel is very British. The doorman who helps with the luggage is the kind of Indian with a turban seen in the movie. There is also a tea-making machine in the hotel, which operates at a fixed point every night to simulate the tea-making process. The elevator in the hotel is also very distinctive, and it is a very old-fashioned elevator. The room is very clean, and the view is also very good to see the tea mountain. The facilities inside the room are very well maintained. You can order dinner or self-service. The self-service seems to be 7,000 rupees per person, which is worse than ordering. There is also a dress code for dinner. You need to wear long sleeves and long pants, and you can't wear slippers. The hotel is also cold at night. In summer, it is only about 10 degrees at night. There is heating in the room. You can't leave the hotel. It's too cold.
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6/9
Response from Property: Dear Valued Guest Thank you for your detailed review! We’re pleased you enjoyed the unique setting and high service standards. Your feedback on the self-service dinner and dress code is appreciated and will be considered. We look forward to welcoming you back!Warm Regards Resident Manager Heritance Tea Factory
Guest User
Superior King Room
Stayed in Aug 2024
Other
15 review
5.0/5
Outstanding
Posted on Sep 2, 2024
It is a heritage hotel and it is worth the trip. Everything is perfect.
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6/7
Response from Property: Dear Valued Guest Thank you for your kind words! We’re thrilled you found our heritage hotel worth the trip and that everything was perfect. We hope to welcome you back soon!Warm Regards Resident Manager Heritance Tea Factory
Guest User
Superior Twin Room
Stayed in Jul 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jul 4, 2024
The room was nice and not dated, we did not book dinner but ordered directly, the lamb chops were delicious, the gardens are beautiful.
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Response from Property: Dear Valued Guest We're thrilled you enjoyed your stay and dining experience! It's wonderful to hear you found the room comfortable and the lamb chops delicious. Our gardens are indeed a special feature. Thank you for sharing your feedbackWarm Regards Resident Manager Heritance Tea Factory
kittysunny
Superior King Room
Stayed in Jun 2024
Family
7 review
4.8/5
Amazing
Posted on Jul 18, 2024
I love this hotel. It's a bit hard to get up the mountain, but everything else is fine. It's really cold on the mountain, and it's so hot down there that you have to wear a coat on the mountain. I like the retro elevator the most. It's interesting. You need to close the door manually. The retro machine will also start working before dinner, which is very interesting, but the sound is quite loud. The hotel also has a special welcome ceremony. They put a little yellow liquid on my head, gave me a mixture of spices and sugar, and a special drink.
Original TextTranslated by Google
Response from Property: Dear Valued Guest , Thank you for your review! We’re delighted you enjoyed the unique features of the hotel, including the retro elevator and the special welcome ceremony. We appreciate your feedback on the cold weather and the loud noise of the retro machine. We hope to welcome you back for another memorable stay!Warm Regards Resident ManagerHeritance Tea Factory