Elizabeth
January 26, 2024
Checkin is online, you have to download an app and even after that I still had to call them. It was all very complicated and inconvenient and took much, much, longer than the 3 minutes they promise, more like 15-20 minutes. There’s no reception or staff on site. I wasn’t expecting much from a place at this price point (this was a last minute booking and there wasn’t much available in that area), but I do expect cleanliness and a basic level of comfort. I got neither. There was a crusty, mystery stain on the middle of the carpet and the room smelt really awful. It smelt of sick tbh. I had to spray perfume everywhere but it didn’t work because what was causing the smell was still there. It looked like a very basic clean had been done in so far as whatever the stain had been had been scraped up, but no proper clean had been completed. Then again, it might have been something else causing the smell. It’s a mystery I wasn’t inclined to investigate too closely. No staff on site to help with this and presenting a room to a guest in that condition is not on, no matter what the price point. To top off the experience, the beds were like lumpy concrete. Needless to say, we got no rest. Never again!!