Guest User
January 15, 2024
The whole room was clearly non-smoking and the smell of smoke and mold was overwhelming. I told the customer service that they only came to spray deodorant, and the more I sprayed it, the more disgusting the smell became. I changed two or three room types and the smell was still the same, and it got worse every time I changed it. I told them that I didn’t want to stay and asked them to cancel, but they kept pushing it to the booking platform. Later, I was told by the platform that the hotel didn’t want to. For a refund (I really don’t know where you got the courage not to give a refund), I called the Kaohsiung Branch and asked them to contact the supervisor. After I was left with the phone number, nothing happened. The room was like other reviews. The receptionist who contacted me on the same day was also indifferent. Very, I have gone through all the negative reviews on the Internet. Please don’t believe the reviews on the booking platform anymore. I have selected all the good ones and put them on the shelves. Thank you Kaohsiung Pavilion for letting me experience a terrible booking experience.
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