The Ritz-Carlton Maui, Kapalua

Very nice resort. Adorable view. Service is good. A bit far from airport.

Customer service was exceptional

It is a nice hotel but it is the crappiest Ritz I have ever been to. Our family would have been better off doing all inclusive in the Caribbean. The food selection is extremely weak. Things are sort of rundown too. I can’t tell if this was originally a different hotel but it is definitely dated looking and needs a refresh. The beach is lame too. No one even hangs out down there. They just dumped a pile of sand in the ocean at the bottom of the property.

Our family of four (40s/16/12) visited the Ritz Kapalua for spring break. All staff that we interacted with from check-in to check-out were friendly and helpful. The hotel was close to capacity but it never felt crowded. The resort grounds are large but it never seemed cumbersome to walk anywhere. Room to pool is 2-4 minutes no matter where you're located. The beach was a 3-5 minute walk from the pool, which isn't ideal, but it wasn't bothersome and there's a golf cart shuttle that can take you back and forth if you'd like. The resort is also connected to the coastal walking trail which is very beautiful. We had a basic room with partial ocean view and it was better than expected. It had a good sized balcony and bathroom. We never felt cramped. I'll get this out of the way: everything is very expensive. It's a Ritz - it's expected with the name. Beers are $10, mixed drinks are $20+. Meals are costly but you can view the menus beforehand to see what you're in for. It is what it is. The dining options aren't the best since we have a picky eater in our group so we ate most meals off property. We had the breakfast buffet at Ulana once and it was very good. My wife and I had drinks and appetizers at the Banyan Tree, which was tasty. We ordered a few things poolside throughout the week and the food is what you'd expect. We attended the Takes of the Kapa Moe luau and had a great time. The food was delicious and the show was entertaining but I thought it was going to be "bigger". We weren't disappointed at all though. If it's in your budget, splurge for the VIP tickets so that you can sit closer to the stage. It makes a difference. The mandatory valet parking was somewhat annoying and felt cash-grabby. It seems unnecessary since the lot is right by the lobby circle but the valets were fast and friendly - not a huge deal. There's a market/deli next door that's a short walk and is a really good option for breakfast or to grab sandwiches to take on the road if you're going exploring for the day. They also have a good selection of beer and wine. We wouldn't hesitate to come back!

Staff were pleasant, however everything else was a disaster. Room service isn't available at 3:30 (I mean honestly wake up you're meant to be ritzy). Steam room doesn't work and has been broken for 6 month. Misleading and deceptive to show pics. AND family pool is closed for "renovation" so kids are all in the adult pool. I literally checked out the same day I checked in. Go to moana surf rider instead

Went to to a Luau there and it was fantastic. A three hour exsperience. Cocktails, music, dancers, memory photo shoot, great food valet parking. A bit exspensive but so worth it. We paid $249 pp. The grounds are so beautiful. Everything you would exspect from the Ritz, first class all the way and +$50 more than other down the road in Lahina.

The experience isn't what it used to be. Today at the Burger shack we waited an hour only to be told the manager was missing and we couldn't order food as it was too close to closing. I guess it is hard to find help in Maui now. Prices need to come down to reflect the service.

Great property - very walkable variety of eating options on the property, fantastic rooms and great pools. We stayed a week and enjoyed the peace and quiet of this resort. The resort in a more remote area of the island and so the availability of a number of eating locales is very convenient. The service is impeccable (as you would expect) and the staff are able to source just about any guest request imaginable !