We just arrived home from 3 weeks at The Gardens at West Maui. We loved the location. Very close to Napili Bay and Kapalua Bay, both great beaches and easy walking to both. This is our 3rd trip to Maui and 1st time at this location. The Gardens at West Maui is apartment style rooms and you can stay on the floor level or level 2. You will need to climb a set of stairs. Upon check in we found ourselves in a ground floor room with a lanai that faced a hedge with no view what so ever. Considering we were here for 3 weeks, it seemed kind of bleak. Initially I contacted the management and they said no options except to move to the room directly above us at the end of 1st week however the room was smaller with one bathroom as compared to the room we had which had 2 bathrooms. We decided to not move but early the next week I contacted management again regarding a hot tub issue on the site (seemed to be cold) and mentioned again that we would prefer a 2nd level room considering our length of time. After a bit of back and forth (I know its Jenga to assign rooms), they offered a 2nd level room which met our needs for the remainder of the stay. We really did appreciate this! The kitchens are well stocked, decent cooking utensils and pans, 2 BBQ's on-site, a pool (unheated but not really that cold-we are Canadian and it felt refreshing), a hot tub. The pool area was never crowded and we went most days at the end of our day after beach. The grounds are well kept and the plants are stunning, everything is clean. The bed in the first unit was well used and on the verge of end of life but the bed in 2nd unit was great! Tons of towels in the units which I appreciate. The chickens are everywhere as there are private yards beside The Gardens but we did not mind the crowing and got used to it. I would stay here again. Great value for the points I exchanged through RCI and I loved the area so much. Thanks to the resort staff for your work!