Bumi Katulampa - Convention Resort Reviews

Bumi Katulampa was my favorite hotel in 2019, as I loved the ambiance and hospitality. However, during my recent stay, I had a disappointing experience due to the changes caused by the pandemic. Upon arrival, I noticed the parking lot had fewer cars and bikes, indicating a decrease in visitors. Once inside my room, I was extremely disappointed. Here are my experiences at Bumi Katulampa: 1. The toilet and facial tissue were empty, and there was no mineral water available. I called housekeeping to bring the water, but the tissue was still not provided. They assured me it was on the way and would arrive in the evening. 2. The TV didn't work, and the Wi-Fi connection was incredibly slow. The air conditioning was also non-functional, and the room felt stuffy and musty. There was a power outage at 2 a.m., and noise from the neighboring room disrupted my sleep. 3. The bedroom was in poor condition with dirty walls, floor, table, chair, bedsheet, and blanket. The wallpaper was peeling off, and I found leftover food on the bedside table. The pillows were uncomfortable, as if they lacked proper filling, and the bedsheets and pillow covers emitted a foul smell, as if they were not washed or changed regularly. Slippers were not provided. 4. The bathroom's ceiling seemed to be about to collapse, the sink was damaged, and water was leaking everywhere. There were many small insects sticking to dirt flying around the bathroom. The absence of a bathmat resulted in a slippery floor after taking a shower. 5. The staff were unfriendly and unhelpful. I requested tissue and a bathmat from 5 p.m. on the first day until check-out, but they were not provided. It appears that the hotel has not undergone proper maintenance for a long time. Considering the price of the hotel, it is not worth it. Better hotels with improved service can be found for the same price. My stay was terrible and far from pleasant. I will not return to Bumi Katulampa again. Overall, based on this recent experience, I cannot recommend stay at Bumi Katulampa.