We arrived on a Saturday evening to find nobody at the check-in desk and had to go to next door hotel to sort this. Then tried to book breakfast for the following day but was told this couldn’t be guaranteed as it was Mother’s Day, i.e even though we were staying there this would be on a first come first serve basis and not just to fellow guests but to the general public also. Overall we had a lovely time, our room was clean and we had fantastic views across the lake. We also used the gym, swimming pool and hired a kayak. However we got the impression that a lot of the staff were new and although very polite, they couldn’t actually answer any specific questions and when they went off to find the answer they never came back. It was also a bit disappointing that the reception desk only appeared to be manned on a sporadic basis. It is not cheap to stay here and in that respect the service could definitely be improved. The exception to this were the staff in the Whisky Bar who were brilliant. We went there a few times when there was nobody at the front desk and they all went out of their way to help. Particular thanks to Gareth and Brett.