Kent County Hotels with Bars

We stay in many Hilton properties as HH diamond members. This Hilton Garden Inn is one of the BEST we have found. Check-in was fast and flawless. Our room was clean, comfortable, and spacious. The staff was attentive and helpful. The breakfast was excellent - fresh, tasty, plentiful and the service was great. We could not have asked for more. Hilton is a premium brand and the people at this place really do hospitality right. Thanks for a great overnight visit!

Grand Rapids is a relatively quiet city. The hotel's name is a little different from the actual hotel, which caused us to wait for a long time for the shuttle bus at the airport.

Discover the unexpected at JW Marriott Grand Rapids, located in the heart of Michigan’s vibrant Hotel District. Immerse yourself in modern luxury and mindful living.Explore Grand Rapids’ top attractions, from art museums to craft breweries. Whether you seek tranquility or adventure, our hotel is your gateway to the city’s finest experiences.Revitalize on our newly renovated Wellness Floor. Unwind at Seraphina Spa, stay active in our fitness center, or relax in our indoor pool and steam rooms. Savor fresh, local cuisine at Margaux, featuring herbs from our JW Garden.Escape to one of our 331 elegantly designed rooms and suites, crafted for comfort and serenity. Our versatile event spaces and dedicated service professionals ensure memorable meetings and gatherings.The JW Marriott Grand Rapids is more than a place to stay—it’s a place to restore, inspire, and uplift.

We stayed here after a holiday party that was at the Courtyard Marriott. I have the Bonvoy app and checking in was a breeze and I love the keyless key - where your phone is the key. The room was on the 4th floor overlooking the parking ramp with a half view of the river. Since we are from GR, this didn't bother me, especially because we were not in the room except to sleep. Room is smaller than a normal hotel room but sufficient and nice, it was updated but still shows remnants of the old decor/ style. The bathroom is small, outdated and the shower is not well planned, you have to step into the shower to turn it on and you get blasted with cold water before you can move - multiple people said this that stayed there. However, the room and bathroom were clean and the bed was comfortable. We had no complaints for noise or the heat. Getting to our room was almost like going through a maze. The elevator was on the other side of the hotel from our room and we had to walk quite a ways to get there. Lobby is clean and bright, hotel has a bar / restaurant, parking on premise or next door, and close to everything downtown. I would recommend people to stay here, better price point than some of the more ritzy hotels.

The pool is tiny unlike the pictures. There were not enough towels in the room (said they would send up and never did) and amenities like shampoo were minuscule. Then we could not get into our room due to low battery. We waited in the hallway for 10 minutes after the front desk cleared this up until a very nice maintenance man fixed it up. Breakfast is not included. The hook on the bathroom door was broken and hanging by a thread. The air conditioner blasts directly onto your bed. The bathroom is very very small. There’s no Kleenex and insufficient toilet paper. I don’t usually hate on places but for what we paid - exceeding even prices in CA - it was sad. Two stars for nice shuttle service and nice service at the bar. Do not stay here if you can help it.

I want to start with the positives: Sales staff are GREAT. Front desk personnel are VERY helpful. Close to 28th Street where there's loads of restaurants and shopping. The A/C unit kept the room comfortable. The mattress and pillows were decent. The restaurant menu was good and our bartender was on the ball with our large group. Our meeting space was a good size. Our banquet meal was very good and plentiful. Now for the not-so-positives in no particular order: the baseboards in the bathroom were covered with dust and hair. The shower floor sloped in the wrong direction and pooled up where you step in. Our room carpet smelled like feet and y'all know exactly what that smells like! The lobby seating was FILTHY, STAINED and broke down. Breakfast was the same thing everyday, no variation. It is my opinion that it was not cooked on-site but was pre-cooked and reheated.

If there is one consistent complaint I have about many hotel rooms is that there are not enough electrical outlets (or they are poorly located) and that there is only one mirror - in the bathroom an often steamed up! I was astounded that City Flats had multiple outlets in both bathroom, sleeping areas (we have 2 CPAP machines) and the desk area. Great shower. Loved the untypical arrangement of the 2 full size beds - it was almost as there were 2 separate bedrooms. Hotel was super-quiet during our two night stay, Very short walk to VanAndel Arena as well as a multitude of restaurants & bars. The only negative we found was the parking deck around the corner and the difficulty of unloading luggage/checking in before parking car. Our view was an exposed brick wall, but in the end did not matter as it kept the room super dark allowing us to easily sleep in after a fun night in Grand Rapids!

Terrible management team that is unwilling to allow cancellation without $ cancellation penalty despite my being unable to travel due to sickness with a positive test for Strep throat. Apologized to the hotel for having to change plans and then cancel but was met with disrespectful reaction and was treated very rudely by staff. Called back a couple weeks after noticing the charge on my work credit card and despite politely asking for a refund of the charge, the manager I spoke with was hostile toward me and hung up on me when I asked for the name of the hotel general manager, I was very surprised by the way they handled this situation. This is very poor customer service and shows a lack of respect toward a loyal Marriott customer and Titanium status member. A good business who values customers would make an exception under the circumstances.

Good.

This hotel takes up an entire city block. The sitting areas in the huge lobby are beautiful. We had avery nice meal at the on site Wolfgang Puck Restaurant and a reasonably priced breakfast at another of his eateries. Our king bedded room was adequate but not spacious, while the bathroom was small and lacking in space for toiletries. The hotel is located near the Ford Presidential Museum, which was very convenient.