Guest User
August 11, 2023
I bought a reservation with a room overlooking the pool, and so many other promises that don't exist. I went to complain to reception, and to my surprise, 3 more couples were complaining about the same thing. I then asked to get my money back, because the price of the place they put me in was much cheaper, and the room with a pool view was more expensive. And they didn't give my money back. They did absolutely nothing. When saying that we would complain, the manager said that we could complain if we wanted. There was no sofa, no oven, no washer and dryer, no towels for the pool, no shampoo and no hair conditioner. Among many other things promised at the time of purchase. The only really good thing was the cleanliness of the place. This was impeccable. Experiencing stress on a vacation is very complicated. We feel left behind. The place is beautiful, but that's not what I paid for.
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