Guest User
April 24, 2024
This was our second time visiting the hotel, such a beautiful setting, the perfect location for a relaxing weekend away...well, that's what we had hoped! We stayed over the Easter weekend, big mistake. The hotel was pretty much over run with unsupervised children. Running the corridors at 7am screaming. But it was the pool area which really was overrun by kids, again, no supervision. When you pay for a relaxing treatment and want to go and relax in the outdoor heated pool, only for it to be filled with children, playing ball games, canon balling in from the side of the pool, running through the grass to retrieve their ball, then bringing the dirt back into the pool with them. It didn't make for a relaxing experience. There were no lifeguards in the pool area, or anyone to monitor the children. The lobby area was scattered in toys. Just not what we expected. But onto the positives. The staff, every single staff member we met were amazing. So friendly, helpful, always stopped for a chat. The staff absolutely make this hotel. Food was fabulous. From breakfast to dinner. Couldn't complain about a single thing, service was outstanding. We stayed in a classic lake view room. Room was spotless clean, cleaned twice a day. Bed was so comfortable. The little chocolate bunnies left each evening were also a lovely touch. Overall, we are looking forward to returning. Just not when the school holidays are on.