Fairfield Inn & Suites Key West at the Keys Collection Reviews

Hotel with comfortable and clean rooms and clean facilities and good coffee. I had a serious problem at check-in, as my reservation was for 5 people, including a 10-year-old child, and the attendant said that the rooms for this configuration were not available and that the only solution would be to rent a new room. Despite not agreeing, I did so in order not to generate conflicts on the tour and thinking of resolving this situation with Trip later, but when I entered the first room I realized that I could support my family and I returned to the reception but with another attendant, as the shift had already been changed , requesting the cancellation of the second room, which was answered by the attendant, who informed me that there would be no extra charge and that the cancellation had been made. When checking out, the same attendant who checked in was on duty again and charged me again for the second room saying that it had been separated for me and that I would necessarily have to bear the costs. Only after much resistance and opposition from me did this attendant agree that there was no debt for the second room and authorized the check-out. It is also worth informing that he was not a nice and kind person, but until now this charge is still being charged on my credit card and I request a reversal of this charge.