Hotels Near Shiva Mahadeva Tewalai Shrine in Khon Kaen

รู้สึกไม่ประทับใจในการบริการอย่างมากของพนักงาน... กำลังอาบน้ำ น้ำไม่ไหล แชมพูยาสระผมเต็มตัว ในห้องพักไม่มีโทรศัพท์ต้องออกมาโทรษัพท์ที่ ทางเดินฟอร์ หาพนักงานโอเปอเรเตอร์แจ้งว่าน้ำไม่ไหลพนักงานถามว่า พักตึกB หรือเปล่าค่ะ คือเราไม่รู้หรอกว่าเรานอนตึกไหนบอกไปว่าอยู่ห้อง309ค่ะ พนักงานแจ้งว่ามีน้ำห้องอื่นไม่ไหลเช่นกัน เดี่ยวรอช่างขึ้นไปแก้ไขนะค่ะ แล้วก็เงียบไปนาน จนต้องไปขออาบน้ำห้องแม่ 310 น้ำไหลปกติ และเช็คเอ้าท์ แจ้งพนักงานว่าพี่รอน้ำนานมากจนต้องไปอาบน้ำห้องคุณแม่ที่จริงถ้ามีบางห้องที่น้ำไหลหรือมีทางแก้ปัญหาอะไรควรแสดงให้ลูกค้ารับรู้ถึงการขออภัย ในฐานะพนักงานของโรงแรม พนักงานสวนกลับเพื่อพยายามอธิบายและเงียบไปไม่มีแม้แต่คำว่าขออภัยหรือขอโทษจนกระทั้งเช็คเอ้าท์ ****สาระสำคัญของเรื่องนี้คืออะไร ขออนุญาตแชร์ความคิดในฐานะที่ตนเองก็ทำงานบริการเช่นกัน คือการสื่อสารในการบริการ ทั้งน้ำเสียง สีหน้า คำพูด การแสดงออกทางกริยา ต่อลูกค้า งานบริการเป็นสิ่งที่สำคัญ พนักงานบริการควรได้รับการฝึกอบรมให้มีทักษะการให้บริการ ความผิดพลาดเกิดขึ้นได้ แต่สิ่งสำคัญคือคุณจะแสดงออกอย่างไรให้ลูกค้่ารู้สึกว่าคุณกำลังใส่ใจลูกค้า ในความบกพร่องของโรงแรมและเป็นตัวแทนของโรงแรมเพื่อรักษาภาพลักษณ์

The front desk can speak English, the environment is very good, the morning buffet is simple, RMB 30 with fruit, close to 711 convenience store and Khon Kaen University, 15 minutes to ton tan market and basil, but the room is very poorly soundproofed, I was complained by others when I spoke normally and intermittently, so I didn't dare to take a shower after returning home at night for fear of disturbing others, so I had to get up and take a shower

Was shocked when we first entered the room as it was old, unlike the marketing photos that were shown on Agoda and in the hotel. The toilet was also badly infested with cockroaches, we had to kill about 20+ small and medium sized cockroaches over the few nights that we stayed there. The reception staff were also unfriendly. We are very disappointed and do not recommend this hotel.

The bed is comfortable, everything works, access and parking are good, rooms are very clean and well serviced by efficient, helpful and friendly staff. BUT . . . .Funky (though irrelevant) decor can never overcome basic problems with any establishment. There is no possible way this place deserves the high rating received. I was unfortunately forced to extend my stay so can write with some experience. First, the noise: the building has a U-shape design facing the street so it cleverly collects all the street noise and directs it into the front rooms, and what street noise. All night bikes and cars, even loud conversations exacerbated by a further design feature, the balconies, which require opening doors and therefore exclude the possibility of well-sealed windows. Then there is the white tiled floors which carry internal sounds nicely ensuring various knocks, loud TV and cleaning activity are clearly audible. Those same white tiles throughout also ensure plenty of reflected glare from sun and downlights as well. It all probably looked good in the plans! More importantly there is the kitchen, or rather lack of one. How a large modern hotel believes it can operate conveniently for guests without any kitchen or even dining area is a mystery. Again, worsened by the lack of reasonable equipment and utensils in the rooms - no sink, few cutlery/crockery pieces, no microwave which you would think a hotel without a kitchen would provide. Enquiring of desk staff what to do the answer was mostly of a shrugging nature. They didn't say eg that across the road was the hotel Le Cassia with a very pleasant dining area and breakfast for 150 baht. A walk around found some recompense in street food and a couple of fancy restaurants but they were a fair walk and not much good for breakfast. So location, also nah! To go anywhere you need a lengthy walk or a vehicle, and there isn't the ready availability of tuk-tuks or cabs as there is elsewhere. All-in-all this adds up to a pretty poor experience, despite any good points the hotel has, and it does have some as described. Value is just as available in other hotels without the drawbacks. The desk staff could be a little less sullen and more forthcoming also, and have some English - it is the hospitality industry after all. Most of this of course cannot be changed by management but more effort to overcome the problems would go a long way to improvement.

Reserve for mother to stay at this hotel. Because going back and forth in the city is quite convenient. He was praising that the breakfast was delicious.

Very good hotel at a sensible price. Ate breakfast very nice though getting a milk to go with coffee was difficult.Lots of choice and high quality. Ate at the restaurant for dinner and had steak very delicious and only 1300 baht including vat and service charge. Swam in the pool which is lovely but surprisingly cool maybe because it is on floor 28. I would recommend and stay again. Remember this is a modern concept hotel that traditionalists may not favor. Why the bed base is massively oversized l have no idea.

Good traditional hotel in the city centre. I paid for breakfast this time. Fine though everything a bit cold for my liking. Not sure l would bother again. My Superior room is lovely and big. TV channels for me from the UK are poor. I like this hotel and would stay again the swimming pool is great. The location is excellent.

This is the best hotel and great location for nightlife who’s come to Khonkaen. The price is very good , the room really clean and everything is so perfect. I’m definitely come back stay here again 100% . Only 5 minutes walk to the bar and close to everything, shopping mall ,7-11 . Highly recommended for foreigners

Good location, convenient, new room, clean and good. Wide bed. Should have a double bed room for 2 people who are not a family, close friends or couples because sleeping in separate beds would be more convenient, especially 2 men who have to sleep in the same room. But the equipment is starting to deteriorate, such as the room door is hard to lock, the bathroom can't be locked, the water drains very slowly.

This hotel branch is on Friendship Road on the inbound side when In front there is a Starbucks, McDonald's shop, very convenient, you can park your car at the same hotel. There are a lot of parking spaces here, spacious, good service, empty rooms, can walk in.