DoubleTree by Hilton Hotels in Kingston upon Thames

I had a premier room which was worth the extra cost. Dinner service was awful took 2 1/4 hours to eat 2 courses. No staff and I was the only one in at the time. Had to wait nearly 15 minutes to be seated and have order taken. Ordered Nachos, waiter came back and asked if that was with chilli, no just normal. 20 minutes later served Nachos with chilli. After waiting to send it back I had to bang on the kitchen door to do so. 10 minutes later, can't for normal as no sour cream. Re-ordered wings - no wings. Then main arrived as kitchen didn't want it getting cold (which it was). Later that evening @ 9:45 was a knock on door saying the wine I had wasn't part of the Meal Deal. I told waiter I was on that and showed voucher at the time. After a discussion they took that off as he should have told me, Menu is really unclear about what is and what is not included. Food was of a poor quality but breakfast was better

Good choice for young travellers. Low price but well equipped. Down side is just 25 mins free wifi each day.

The location and sanitation are very good, that is, the furniture is a bit less, and there is no place to put things. In addition, the hotel displayed an address on the webpage. At the front desk, it was said that it was not their order. It was an order for another address. It was about 100 meters across a street, pushing four suitcases.... Imagine how painful it is. Later, I stayed for two nights, and the same path was booked. This time it was right. I needed to push the big bag to the first hotel. After the negotiation, I didn’t change the hotel. I want to say, please Ctrip and the agent confirm the address, do not let the user get the false information, thank you

I booked the hotel through secret escapes as a surprise for my wife’s birthday,on arrival she commented how lovely the hotel was,we was early so we went into town,when we got back, we were given the keys to one of the cottage rooms ,we were very disappointed to have paid so much for our stay and to have been put in an accessible room (disabled) when there were clearly other rooms available. We were tired after our drive and walk out so we got showered and went for a drink in the bar,my wife asked for a cocktail and the bartender said he hadn’t had the training yet but made one for her anyway,he then left the bar and another young bartender came over and was talking to us about the hotel etc and a senior gentleman came over and said to him,come with me I want you to do something else,this was as I was about to order my drink and half way through conversation with him,so we got up and went in for dinner,we ordered a bottle of Sauvignon for around £32, the waiter put it in the ice bucket with lid on and walked away,surely I should of been asked to taste the wine,we then had to pour our own drinks for the rest of dinner,the wine itself was very poor and not worth the money paid,I’m not normally one to moan but I think £262 for a night in an accessible room for my wife’s birthday wasn’t good enough,the staff at the reception were excellent but waiters at dinner need to brush up on there service skills ,even at breakfast,we were asked if we wanted tea or coffee and had to remind the young lady 3 times as she kept forgetting

With a stay at The Queen's Head in Kingston Upon Thames (Tudor), you'll be a 1-minute drive from Thames River and 7 minutes from Hampton Court Palace. This inn is 8.3 mi (13.3 km) from Kensington High Street and 8.7 mi (13.9 km) from Westfield London Shopping Centre.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.At The Queen's Head, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:30 AM to 11:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.Featured amenities include complimentary newspapers in the lobby and luggage storage.Make yourself at home in one of the 10 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

We had to leave very unexpectedly, but did find the hotel a little run down looking from the outside. We had arrived early and the room was ready, but we could only check in early for an extra charge which we declined, as we were going out anyway so just left our bags in the car. The room was supposed to be an executive room however, it was like any other room we had ever stayed in so don’t know what was executive about it. Tea tray was a bit stingy with 1 packet of biscuits between 2 of us (1 biscuit each). Only 4 milk cartons, but plenty of tea and coffee sachets. The bathroom had nice shower gel and lotion supplied with plenty of towels but, also had blue insulation tape on the radiator and the ceiling above the bath was peeling it all looked a little tired. The room was clean and perfectly comfortable, but definitely lacked that added luxury that I thought we had upgraded to with executive. Maybe that was my own fault not checking exactly what the difference was between normal and executive aside from the price. Sadly, our trip was cut short with an emergency, so we never got to stay overnight or sample the breakfast.

With a stay at SERCASA - Appletree Court - Kingston in Kingston Upon Thames (Canbury), you'll be a 4-minute drive from Thames River and 7 minutes from Hampton Court Palace. This upscale apartment is 7.8 mi (12.6 km) from Kensington High Street and 8.5 mi (13.7 km) from Westfield London Shopping Centre.Guests will find features like a virtual front desk.Make yourself at home in one of the 8 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. 43-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided once per stay.

With a stay at this apartment in Kingston Upon Thames, you'll be 2.3 mi (3.6 km) from Hampton Court Palace and 9.9 mi (15.9 km) from Westfield London Shopping Centre. This apartment is 10.7 mi (17.2 km) from Harrods and 10.8 mi (17.4 km) from Royal Albert Hall.Guests will find features like internet access.Make yourself comfortable in this individually decorated apartment, featuring a kitchen with a refrigerator and an oven. Complimentary wireless internet access keeps you connected, and a 42-inch Smart television is provided for your entertainment. Conveniences include a desk and a separate sitting area, and you can also request a crib/infant bed (surcharge).