Hotels in Kingston upon Thames with Swimming Pools

I booked the hotel through secret escapes as a surprise for my wife’s birthday,on arrival she commented how lovely the hotel was,we was early so we went into town,when we got back, we were given the keys to one of the cottage rooms ,we were very disappointed to have paid so much for our stay and to have been put in an accessible room (disabled) when there were clearly other rooms available. We were tired after our drive and walk out so we got showered and went for a drink in the bar,my wife asked for a cocktail and the bartender said he hadn’t had the training yet but made one for her anyway,he then left the bar and another young bartender came over and was talking to us about the hotel etc and a senior gentleman came over and said to him,come with me I want you to do something else,this was as I was about to order my drink and half way through conversation with him,so we got up and went in for dinner,we ordered a bottle of Sauvignon for around £32, the waiter put it in the ice bucket with lid on and walked away,surely I should of been asked to taste the wine,we then had to pour our own drinks for the rest of dinner,the wine itself was very poor and not worth the money paid,I’m not normally one to moan but I think £262 for a night in an accessible room for my wife’s birthday wasn’t good enough,the staff at the reception were excellent but waiters at dinner need to brush up on there service skills ,even at breakfast,we were asked if we wanted tea or coffee and had to remind the young lady 3 times as she kept forgetting