Best Hotels near Johnson Inn Resource Center, Kirtland

I stayed here twice recently - once heading west and then heading back home. It was convenient to the highway, which was one feature that I was looking for. On my way out there, I was on the phone with the day desk to relay that I might be getting in a bit late, but wasn't sure if I could make it due to snow on the way, etc. He was very professional and courteous and helpful on the phone - it almost made me feel like a friend. When I got in at night, the night clerk was courteous, and everything went well. The room was no frills, and the bed a bit firm, but I slept well with no issues. The room was clean and served its purpose. The staff were good, as the day guy I talked to on the phone was at the desk in the morning and remembered that I was having difficulty in getting there the evening before. I also got a coffee from the coffee bar set up in the lobby to get me on the road. As I was quite satisfied with the room and staff and location - I reserved a room for 2 weeks later upon my return. I upgraded to one with a fridge and microwave since I had food with me. This also had a little writing desk, which I found useful. Again, staff were courteous - the day guy remembered me and greeted me, and the cleaning woman the next morning was very friendly and said that she remembered me from my earlier stay. As it was convenient, courteous and clean, I will be staying here again as I travel through Ohio.

Sandra at the front desk was always very helpful and polite. When I spoke to her about my concerns on a matter, she responded quickly. I felt like she cares and has cared about other people with respect and always ready to help. Kathy, who works in the dining area, was not only very pleasant to talk to but kept everything in the area clean and well-stocked. She was always busy cleaning up, adding more food and making everyone feel comfortable. She is a true asset to Comfort Inn. I have been to many Comfort Inns but never as clean and with caring people. Will be back there again for sure!!

We stayed in the Club Floor, and really enjoyed the amenities and food. Anntoinette in the club floor lounge, was very kind, helpful, respectful and makes your breakfast time a real delight! Front desk staff is wonderful as well. Overall the hotel was very good, very convenient for those of us who come as patients at the Cleveland Clinic. I will come back to this hotel on my next visit to see my doctors! Thank you!

I love this hotel beautiful room great service amazing staff clean rooms great area I recommend everyone to come stay here at courtyard Marriott it’s worth it every dollar

Where should I start!!! I booked my room weeks ahead of my visit (came to Cleveland to take my mom to her outpatient procedure at Cleveland Clinic). The day before my arrival I received the notification from the app to check in early which I did like many other times before at other Marriott hotels. Once I arrived at the hotel I went back to the app to open up my digital key and it wasn't there so I had to go to the front desk and of course it was several families checking in with a kids soccer team! So there goes 30 plus minutes of waiting. Once it was finally my turn I informed the clerk that my digital key was available on the app that I had requested because I didn't want to have to deal with stopping at the front desk. She says their policy is that you have to stop at the front desk to check in regardless of requesting a digital key(that I never received until my day of check out). Everything that I did on the app served no purpose I had to show my ID and swipe my credit card. A real inconvience because I have never had to do that since they started mobile check in. Now once I got checked in and went to my room which I had requested a king suite with a balcony. The elevator was clean, the hallways were clean and the most of my room was clean until you got to the furniture. I have never seen furntiture so dirty and nasty in my life! I called the front desk to ask to be moved but was told that if they moved me I would be in a smaller room with no price change. So of course I stayed where I was because that room most likely was in the same condition as the one that was in. The bed linen was clean but I still sprayed it and everything else down with Lysol and I took thr additional sheets to cover the furniture to be able to sit on them. The area that the hotel is in is great, tons of restaurants, bars and shopping. Overall the stay was not horrible but the room needs some deep cleaning and all the furniture needs to be thrown out.

I recommend this hotel with two thumbs up. Though not new to Holiday Inn Express, this was my first time staying in the beautiful town of Mentor Ohio. The rooms were very clean. I appreciate having on-site laundry. The machines were, I believe $2 a piece. Very spacious first floor laundry room next to the swimming pool. The exercise room is on the second floor. All areas are well maintained. There are ice and soda machines on every floor. In the lobby they sell snacks, frozen food, and drinks. Coffee, tea and cocoa are available free in the lobby 24 hours a day. Continental breakfast is served daily at Marion's restaurant. The restaurant is open in the evening on the outdoor patio. The continental breakfast was more than adequate and the food was tasteful. The hotel is located right off the expressway in an area populated by many restaurants, gas stations, and other shopping stores. The post office is just a few miles/minutes around the corner. I had a king size room and a room with two double beds. Each room came with a desk, two lamps, two chairs, large TV, refrigerator, and a digital clock. Closet space was ample and the hotel provided an ironing board, iron, and blow dryer. I learned the hard way not to keep my room key next to the cell phone, but the staff was always understanding. The desk is well maintained with personnel and they could not have been more accommodating.

The city center is too crowded, it is convenient to go anywhere here, go to the center of Cleveland and the Chinese supermarket Chinese restaurant gathering area for about 15 minutes, covered by a quilt is not a blanket.

The hotel has very good breakfasts. Clean, staff always ready to help. Quiet. Nice pool. We liked! They even extended the room for a day!

Great stay and location. Cover was dirty upon check in.