Embassy Suites by Hilton Hotels in Kissimmee

Usually we walk away from a property with a pretty decisive yay or nay feeling. We either loved it, or it wasn’t for us. We’re languishing this time because this one had high points and some that missed the mark for us. If anyone asked us if we’d recommend it, we think our answer would be to read some reviews, do your own research, consider your own preferences and make the choice you think is right for you. We made a 2 night reservation at 4 am on the day of check in for a queen, pool view room, as our preference (king) was sold out. No big deal. It was the pool view and balcony we were really after anyway. The website said we would receive an email confirmation, which never arrived. (Yep, checked the spam and found we missed many unique and one of a kind money making opportunities, but nothing from Margaritaville). When I called the reservation number to inquire, I found they opened at 8 am. Odd there was no 24 hour reservation help, but okay. Screen shot with confirmation number is what it is. When I called at 8 am, our reservation was verified (yay!). There was no offer to email the reservation but an offer was made to transfer us to the cabana rental staff so we could secure a cabana for the next day. Yes- Sign us up! No one answered and we rang back to the desk who apologized and gave us the number to call. Gave it some time and called at about 8:30. This time we were able to leave a voice mail. We also sent an email to the email address left on the voice mail. We like options. Finally, midmorning, we called and someone answered. It was no problem to get a cabana. We were asked what type of location we preferred and selected the landlocked option, which was indeed the best choice for us. One should note that “On The Water” and “Stars on the Water” are literally 100% poolside. Like hang-on-the-edge-of-the-pool-and-almost-have-an-arm-in-your-cabana on the water. If privacy is your goal, these might not be for you. If you want to step right into the pool, this is your spot. After we made the reservation, we received an email invitation to enroll in the Perks program, and were asked to select 2 perks. We selected 2 free drinks and some type of welcome snacky box. While it could have been our error, we did see in another review where these things were presented to the guest upon check in. In our case, it was never acknowledged or obtained. We arrived for check in. When we pulled into the parking lot, we received a push notification that we could check in using the app (yay! We love this option), which we had downloaded before we left home. Still, there was no way to link our reservation or anything (oh no, we don’t like this!). The app was basically static information with no functions that we were able to unlock for the entire duration of our stay. The lobby was gorgeous and smelled really nice like...something…we are not sure what, but we liked it. We were not greeted with a complimentary drink as advertised. Check in was smooth for the

Still waiting on our refund of deposit that should had transpired over a week ago. Front desk is short staffed; waiting on line of over 30 minutes or more to check-in and/or out. Staff very polite and friendly. Rooms need a face lift; old furniture, 1970s; bathroom(s) need much TLC, they need caulking, painting and updated fixtures. It’s a real shame, owner/corporation are not investing in the property… for it is located in a prime location. We witnessed homeless individuals living in the property, there’s nothing wrong with that…but when they knock on your door asking for a cigarette…it’s a problem.

The lady who helped us at the service desk was rude and very unhelpful. We had drove all the way from Dallas to Orlando with a uhaul we booked 2 nights but couldn't make the first one as we were still on route. She didn't want to give us our room and said that the reservation was canceled because we no showed for our booking. Long story short we had to get the manager who was nice enough to help us and gave us our room.

For the price I have absolutely no complaints. Got better than expected. The front desk was extremely helpful and maid service was there if I needed. Except for the time it takes to get my deposit back. A different place I stayed recently I had my deposit back in an hour after checkout.

Great and quiet, being next to Walmart made it really convenient

Surprisingly nice!. This resort is actually really nice, clean, and lots of amenities and activities. We live on the road, per se, staying in different resorts. We stayed at all of the Diamond Resorts in Orlando, and Mystic Dunes I think is the best one. Although Diamond (or most of their top resorts) is now part of Hilton Grand Vacations, and we stayed at a good sample of Hilton resorts I would still rank Mystic Dunes in the top 15%. We stayed for 2-weeks back to back in a 2-bedroom unit overlooking the pool in the newest building (#30?), the one beside the registration office, and fitness room. The gym is super large, one of the biggest gyms in all the resorts we stayed in, lots of machines, weights, etc... The resort also has shuttles or golf carts that runs every 15 min everywhere to take you to the different pools, tennis courts, mini-golf course, or where ever you want to go. We tried almost every activity at the main pool which is absolutely awesome. The waterfall is relaxing, massage. The slide is actually decent, and there are plenty of lounge chairs, tables with umbrellas, and a really nice tiki bar... You can also ride bikes, you can rent them all day for free! The 2-bedroom condo has a lot of space, very open, and the balcony is screened with tremendous views of the golf courses. I think maybe the only down side that I recall was that there were no jacuzzis.... other than that, this place is a must visit.

I've been checking in with them almost every week, everytime I get an off coz my daughter loves their pool and I love the fact that they have hot swimming pool which is good for me and my daughter! If they have a membership, I'll be their number one member!

Nice modern room, even if a bit small for 4 people. The main table turns into another bed. There's a good fridge, a coffee maker, tea and coffee. Good shower and good products in the bathroom. The pools were basic but great with a nice water temperature. The service from all the staff was great, they really have a good customer service culture.

There were NO microwaves in ANY rooms, and coffee maker only took little pouches the size of a tea bag. Refrigerator froze veggies, and no free breakfast. Forcing us to go to Starbucks, Pizza Hut or expensive Breakfast in the lobby if you didn't want to leave the hotel.