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This was an incredible hotel. The cabin was well appointed with a small kitchenette, sauna and hottub. Heated floors and walls made it cozy even when cold, and watching the Northern Lights from bed was magical. Breakfast and dinner were delicious and there were ample options for people with different taste preferences and an excellent assortment of local dishes including jams from berries. When we arrived we had an amazing charcuterie, and the kitchen made us breakfast sandwiches with veggies and meats for our very early morning departure (we just had to request it the night before). We also loved meeting and feeding the reindeer. This was an amazing trip and I would strongly recommend it to anyone looking for a place to stay. This is also very close to the ski village of Levi so it would make an excellent place to stay if you want quiet relaxation but also to pop into Levi for winter sports.

the bed was small and the bathroom‘s shower head was broken and there were no shampoo and body wash in the room.won’t recommend.

Booked a 7 night trip through Inghams staying half board, 31st Dec - 7th Jan. Stayed as a family of 4 in a standard family room. Requested ground floor room, close to reception prior to arrival which we were allocated - block 9. 30 second walk to main building. Standard family room - great drying cabinet, clothes storage areas, kitchen area with sink & good size fridge. Separate kids bunk bed room divided with sliding door. Very practical, although a little plain looking. Excellent room cleaning & changing of towels - very accommodating if we were in room, came back later. Food - breakfast (7-10am) was perfect, hot buffet, bread station, waffle station, pastries/cakes, vast continental with meats & cheeses plus cereals & porridge. Dinner (5-8pm) again amazing for first 5 nights and then reduced significantly in selection (assume as hotel got quieter after new year), still filling just not inspiring! My kids said the fries were better than McDonalds!! Pools- cooler than would have liked so only visited twice, one pool heated to bath temp if you head up the steps. Kids play area (under pool area) - amazing, kids loved it! Perfect for kids ages 18 months to 16 years. Giant foam pit, ball pit, climbing frame, gaming zones, table tennis, football area and mini play areas with toys. Pool & kids play area included in our stay. Staff - all so friendly & helpful. Arrived 3.5 hours before official check in at 4pm and our room was ready. Location - perfect for skiing at Zero Point, literally a 5 min walk. Also minutes from shops/restaurants and supermarket in Levi. Would happily stay again😊

Fabulous four night stay for 5 people in a 2 bedroom luxury chalet apartment. It beautifully appointed and fully equipped with washing machine, fully equipped kitchen, microwave, dishwasher, iron, drying cabinet and small sauna plus pullout or put you up bed in the sitting area. Open plan so still plenty of space plus an enclosed winter balcony and far reaching views of the snowy forests. The hotel staff at checkin were super helpful and friendly. Our reservation gave us full access to the hotel facilities, including the main sauna, bar, restaurant and a daily hot & cold buffet breakfast which was well stocked, represented great value and something for everyone. Unlike some of the reviews we did not find it chaotic. However, it was not half term or Santa Season so there were very few children. The booking also included a cabin lift pass which ran until 11pm every day. Perfect for skiers and non skiers as it was quick and easy to get down to the village shops, bars and restaurants which are close to Zero Point lift station, ski hire shop and ski school. There’s a lovely walk behind the hotel through the trees to the cute Laavu cafe but it’s only open Thursday, Fri & Sat although the walk is still worth doing. There’s also a cool bar/cafe in the exhibition centre serving drinks, cakes and food. Great place to warm up after skiing, sledging or walking. The hotel sky bar was the perfect spot for a late night drink and a game of cards as it stayed open until midnight. I would have given the hotel 5 stars, however it did not have a pool or spa which I would expect in a 4* mountain hotel of this calibre. It only had a dry sauna. There were locker cages for ski gear but these were not big enough for 4 or 5 peoples equipment. There were no boot racks and numerous signs saying don’t take winter sports gear to your room. (This may be different in the main hotel) but the only option was to take the boots and put them in the drying cabinet. I also did not like the fact that you needed a key to access the chalet building, every corridor, lift, boot room and the connecting corridor with the hotel where breakfast was served. Very secure but it felt like a fortress!

The accommodation was smaller than expected. For us as a group of 3 adults it was okay. The bathroom, shower, sauna and living room were clean. The pans and the contents of the bed and the bedspreads unfortunately less. In addition, the washing machine di