Guest User
September 1, 2024
Do not go here,TUI should be ashamed of themselves for allowing English to go here, ring now and demand to have your hotel changed. We went as family of 4, with our friends also a family of 4. We where all seriously ill after about 4 days. We and our friends bought return flight because we could no longer trust the food, on return our friend who was last to get ill was diagnosed with salmonella. The biggest issue was TUI did not care about us, even though 6 out of 8 were vomiting and seriously ill. They refused to get us on an early flight, even though there where spaces as we bought them out of our own pocket, they refused to let us use the bus to the airport and basically washed their hands of us. The issue was the restaurant, it was too small for the amount of people it served, I witnessed trays of cold precooked fried eggs stored under the counter and brought up as the tray in use ran out, omelette so under cooked that running egg oozed onto the plate and worse, chefs handling raw chicken and cooked chicken by hand with the same gloves on. We had to use a lift to get to our room and about 80% of the time someone got in taking food to their room which I imagine was for ill relatives recovering from illness. Mix this with no stop full volume music outside the pool facing rooms, entertainment at full volume till gone midnight then party music somewhere till 3 in the morning it isn't very relaxing. Staff can't communicate with English and don't want to. Trust the reviews we rang TUI prior to travelling about the reviews and they said take no notice its lovely. Do take notice and get out before you regret it.