3-Star Hotels in Klojen

Clean, tidy, good service. I've spent one night and it was great. The room was clean not even too big and the location is good near two malls. It's also close to a public university so food prices are cheaper. Nice swimming pool about 1.3m deep. When I arrived at the room, CS called me by phone to ask if everything is ok or not. However, when I swam in the morning, there was no pool guide so I couldn't ask for a pool towel. Please provide sajadah later because i didnt find it.

I stayed for one night. It’s not far from train station, less than 20 minutes walk. The hotel allowed me to check-in earlier despite no personal request when booking. I booked the cheapest rate without breakfast because I didn’t know what they offer for breakfast during these times. One thing I remember the most is that the towel and linen smelled nice, I think it’s jasmine. Amenities were enough, including slippers. Bed and pillows were comfortable. Luggage rack and door handle were not in a good condition (screws were loose), and the safe box was locked, I couldn’t use it. Hotel played instrumental musics on speakers, but it’s quite disturbing when it’s 10pm and you could hear it from the room. Cleanliness need to be improved. I found the dirts from previous guest under the bed frame, and public restroom on lobby wasn’t clean enough. Receptionists were ok, I didn’t interact with other staffs. I don’t mind staying here again.

When it comes to hospitality industry, excellence in every service aspects is no compromise. Although MaxOne Ascent Malang positioned itself as a budget hotel, it should not sacrifice anything on their line of service. Unfortunately, I don't find this hotel ...worth to stay for second time. When I first enter the premise from back door adjacent to parking lot, I found the atmosphere a bit shabby and gloomy. I went to receptionist for check-in, friendly and smooth service. When I entered my room, I noticed that the room wall is dirty and aged. I went to bathroom, I found some hair around shower floor drain. And when I use shower to bath, the floor drain is a bit clogged so the water didn't drain properly. I opened toilet to pee and I found there still some ”dirt” left on the toilet bowl. I do hope that there will improvement in overall experience with MaxOne Ascent Malang.

Poor location of town Close to the famous burning bacon pak man in this city Night food at the hotel retreat is delicious and there is music entertainment The hotel service is also good and friendly All services are well served

First reach the hotel you will see classic European architectural style, feel like in a european style palace. one of the cheapest hotels that provide bathtub in Malang starts its lowest class. spacious room, very comfortable to rest because it is quite quiet. the facilities provided are also quite complete from toiletries, safe, refrigerator and hairdryer. the staff is friendly and very helpful, I am grateful to be able to early checkin in advance. the price of food in hotel standard restaurant but taste good. The hotel also sells bread and ice cream at affordable prices. the lights in the room are quite dim, very suitable for you who need to maximize relax and rest. the downside is if you bring a motor or will rent a motorbike and stay, the motor parking location is not convenient. overall i am satisfied with this hotel

We had to extend in Malang a night and then spontaneously booked the same hotel. From outside and in the entrance area a real hingucker. The room (with 3 beds although we were only to the second) has somewhat disturbed the first impression. In the large and whole, however clean but with 3 beds there is no place in the room. In the bathroom you have to take some boards (at least with us in the room): It was not quite clean for this, but a little shampoo to the board. The staff was very friendly and checked in earlier. If the price is true, you can still stay here.

Sorry for late review. Last year i visited malang for our family holiday, i decided to stay at de warna hotel. I spent 2 days 3 night. Room tiny but tidy. Close to the train track, every hour i heard train passing by. Food was akay. Staff frendly, Overall good for backpecker.

Auf Grund der sich zuspitzenden und für uns unübersichtlichen Situation über weitere Maßnahmen der indonesischen Behörden wegen covid-19, hatten wir während unserer Bahnfahrt nach Malang beschlossen, unser für 4 Nächte gebuchtes Zimmerin Malang zu bezahlen und unverzüglich nach Bali abzureisen, um in der Nähe des Flughafens DPS Stellung beziehen zu können. Wegen der Streichung unseres Heimfluges und der ausgebliebenen Hilfe sowohl in Yogya, als auch online mussten wir uns selbst kümmern. Welches Ende wird wohl unsere Reise nehmen? Von unserer Regierung mit klaren Worten im Stich gelassen, während daheim die Bayern auf Solidarität eingeschworen worden sind, hatten wir beschlossen in dieser Nacht nach Bali zu ”fliehen”!!! Uns wurde nur die erste Nacht berechnet. Wir konnten frisch geduscht und umgezogen die Weiterreise antreten. Die Rezeption besorgte uns ein Taxi weil wir selbst keines fanden per App. Wir wollen uns an dieser Stelle nochmals für das sehr kulante Verhalten des Managers und seines Teams bedanken. Wir können das Hotel guten Gewissens weiterempfehlen! Geht einfach hin und testet selbst, nach covid-19. Am Ende möchte ich noch erwähnen, dass wir auf unserer 30 stündigen Reise von Yogyakarta,über Malang und Bangil nach Ketapang, Banyuwedang nach Ubud noch weitere Menschen trafen, denen wir gerne unseren Dank aussprechen möchten.

This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY

The hotel is cool, the location is strategic, clean but unfortunately the facilities are not ok, the first time the air conditioner is not cold, the water is not hot, the bath soap is empty, so we have to report n to new repairs to enjoy the comfort. more for the hotel pay attention to that before guests enter the room.thank you.