Embassy Suites by Hilton Hotels in Knoxville

My wife and I arrived at the Marriott Downtown Knoxville without a reservation and as luck would have it, Mason was working at the front desk and found a beautiful room for us on the top floor. Thank you, Mason! You made us feel very welcome and are why we love returning to the Marriott Downtown Knoxville.

It was great! Kyle, Josiah, and Sam were my valets and they were incredible! Very great experience, room was comfortable and restaurant was great. Will definitely stay here again - bed was great, gym was great, pool was great, valet was great.

This was our best hotel stay in ages. We were checked in by Natalie, who was friendly, helpful, and just fun. She made sure to get us a quiet room and made sure we were clear on how to get to our evening's destination. Our room was comfortable and well appointed. The wifi took a bit of finagling to get connected, but once we got it connected, it stayed connected and worked well. We slept soundly and comfortably, waking up refreshed. Check out went smoothly. We'll return if possible.

First of all let me say the smell when you walk in that greets you is curry. To the point it burns your nose. Certain parts of the hall smelled like a litter box. Rooms needed updated. Barely hot water with no pressure. The mattress was outdated. Would only stay if no other place available.

It's very convenient to walk to *** Street. There's also a bus stop nearby, so I used it.

Would have been nice if motel staff would have recognized a potential problem of putting a family with an infant next to other guests. Other than that, the place was clean, continental breakfast, great service.

This hotel has all the makings for a premier city hotel: location, being adjacent to the convention center, as well as downtown restaurants and more; the appearance is very nice, from the lobby to the room itself; and the staff shows that approach to service one looks for when traveling. All of this and more, and it sounds like we are headed for a nice quality stay: But not so fast…. The Good: The lobby is simply beautiful, with clean modern lines, but still giving that welcoming feel. The front desk help was simply amazing: Abbi and Abbey were genuinely friendly, knowledgeable and prompt: Enjoyed my conversation with them, and the valuable information learned. And of course there’s Ed, an older “guest relations”type gentleman, who greets everyone with a complimentary glass of champagne; and somehow remembers the names of each and everyone he speaks too; remarkable. The rooms are modern and inviting; even the bathrooms have a nice upscale feel to them. So far, I’m overly impressed, especially in this price range…. But The Bad: Not a deal breaker, but when opting to pay more for a room with a view, we didn’t exactly get one from our 3rd floor room. A friend of ours booked a normal room, and ended up on the 5th floor with a view; and for much less money. Feels like paying for an upgrade is a waste of money. Also: Off n on during the night, emergency vehicles were blasting up n down Henley Street with the sirens blaring. I certainly understand being in the city, you’d expect this on a normal basis; but the walls of the hotel certainly showed their thinness. These sirens were very loud, and we weren’t even in a room facing Henley. This isn’t the fault of the hotel, but still worth noting. And then there’s the $28 fee for valet parking(no self parking). It just seems a bit much in my opinion. The valet guys do a nice job, so I’d rather tip them more, as to see the hotel charge this much. The Ugly: I hate to find anything that qualifies as a deal breaker, but… We returned from dinner, and couldn’t get the tv to tune in: I’m not sure why it said “no signal or connection”… No big deal, as we were worn out from all the youth basketball games we attended, but it would’ve been nice to at least watch a few mins of something. But the one major letdown I cannot overlook, was an A/C unit malfunction. We woke up to a pool of sweat, and called the front desk. The gentleman showed up, looked at it, and said he could have engineering look at it at 7am. Well, not sure what he thought we’d do for sleep, as it was simply too hot to just doze on off: And strangely and disappointingly, no one ever followed up the next day. Of course this type of hotel design doesn’t have windows that can be used for ventilation, so there was no relief period. I don’t think either of us rested much if any, so it pretty much ruined the entire stay. Things happen, but maybe an offer to move us to another room, which wasn’t an easy task in the middle of the night,

Very nice hotel, clean, bright and convenient, right on campus. Parking is $ 20, which is a bit expensive. UTK is much more beautiful than when I was studying, I like it. Cumberland Avenue in front of the hotel is wider and cleaner than before.