KAMENOI HOTEL ARIMA

KAMENOI HOTEL ARIMA Reviews

KAMENOI HOTEL ARIMA

1617-1 Arimacho, Kobe City, JapanView Hotel Details
KAMENOI HOTEL ARIMA
KAMENOI HOTEL ARIMAKAMENOI HOTEL ARIMAKAMENOI HOTEL ARIMA
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1 night

KAMENOI HOTEL ARIMA Guest Reviews

4.3/5
Very Good
49 Reviews
Verified reviews
Location4.0
Amenities4.1
Service4.6
Cleanliness4.4
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All Reviews(49)
Positive reviews(44)
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Awesome stay(14)
Great service(14)
Tasty dinner(10)
Offers pick-up/drop-offs(6)
Awesome rooms(5)
Negative reviews(5)
Malaysia 50 years old man
Japanese A(with Toilet)(Non-smoking)
Stayed in Apr 2024
Couples
3 Reviews
2.7
/5
Posted on Apr 22, 2024
This is an old onsen hotel, while it is clean, the facilities are aged. Onsen is indoor, if you think of having a nice relaxing onsen bath with good environment, this is not your place. It just provided you with soaking in hot natural spring, that's all. If you can't speak Japanese, avoid this hotel. There is an English spoken staff at reception but she is not there often. At time of visit, 17/4/24, temp is turning warm in day hours, centralized air conditioning was still under heater mode until 25/4/2024, the room was very hot although outside temperature was about 22-24C and we opened all windows. They had provided us a mobile fan that we turned it on even at night with outside temperature about 12-17C because ventilation was not good. The Tatami beds are just 2 layers of mattress of 1 inch each. Shuttle bus service from hotel to bus station can only be provided during check in and check out. Dinner in Kaiseki style was good, but portion was small. Service was very good. I saw other tables are served with different variety of food, but there were no options for us to choose during hotel booking. Breakfast spread was below expectation, I can't understand why many reviews commented good breakfast variety. Hotel also provide Fukata for free to wear at hotel, which is a very good experience to us. Anyway, when this review is posted, the hotel will just response with "thank you, noted" as standard response, as you may observe in other reviews.
홍스케치
Japanese B(with Toilet)(Non-smoking)
Stayed in Apr 2024
Solo travelers
4 Reviews
3.7
/5
Posted on Apr 14, 2024
I really like the Japanese style room!! However, there were no shower facilities at all, so I washed in the large public bath. Kaiseki is so-so, but the portion size is a bit disappointing. It's better because the breakfast is buffet style! The room was spacious and nice, but the shower was disappointing. The large public bathhouse hot spring was good, but the facilities were a bit outdated. The location is much closer to the cable car. It's a short walk from Arima Onsen Station. If you get tired, call the shuttle.
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6/7
Response from Property: Thank you for using Kamenoi Hotel Arima this time and for posting again. We are glad that you were satisfied with both the room and the meal. We will share your valuable opinions about the bath with all staff for future reference. We will continue to strive to create accommodations that you will be satisfied with. Kamenoi Hotel Arima Reception
Baiqi
Japanese A(with Toilet)(Non-smoking)
Stayed in Apr 2024
Couples
1 Reviews
3.0
/5
Posted on Apr 20, 2024
The hotel is relatively old; the portions of the food are relatively small and the taste is so-so. Maybe I am not used to Kaiseki cuisine, and the more surprising thing is the late-night ramen; the hot spring has only one pool, and the whole thing is numb. If I have the chance, I will try it again. Without Ma, this hotel would not be my first choice.
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Guest User
Superior Twin Room(with Private Bathroom)(Non-smoking)
Stayed in Apr 2024
Family
1 Reviews
3.7
/5
Posted on Apr 4, 2024
Very nice hotel
Response from Property: Thank you for using Kamenoi Hotel Arima and for posting your review.We are glad that you were satisfied with our stay. We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.We look forward to seeing you again soon.Kamenoi Hotel Arima Reception
Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Feb 2024
Family
11 Reviews
4.0
/5
Very Good
Posted on Feb 19, 2024
The room is very small, and no bathroom. The food is a bit disappointing.
Response from Property: Thank you for using Kamenoi Hotel Arima.We sincerely apologize for not being able to meet your expectations despite your efforts to use our hotel.Based on the valuable opinions of our customers, we will continue to strive to improve our services to ensure customer satisfaction.We look forward to seeing you again soon.Kamenoi Hotel Arima Reception
Bunnylizi
Japanese A(with Toilet)(Non-smoking)
Stayed in Feb 2024
Family
10 Reviews
5.0
/5
Outstanding
Posted on Feb 21, 2024
There is only one hot spring in the hotel, and there is no open-air one. You can choose from several colors of clothing to wear when bathing in the hot spring. Dinner is rich. When you get to the station, call and pick up in 10 minutes. Check-out will also be sent to the station. The station is a bit far from the hotel. It is on the mountain and it is difficult to walk with the suitcase. You must use the hotel's car to pick up and drop off. It takes 5.6 minutes to get there. There is no bathroom in the room, only a sink and toilet.
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Y Sin
Japanese A(with Toilet)(Non-smoking)
Stayed in Feb 2024
Couples
17 Reviews
4.7
/5
Amazing
Posted on Feb 9, 2024
The spring water is Aiyan Spring Gold Water, which is directly introduced from the underground spring by the historic hotel. It is rich in iron, so it is golden brown. Dinner was a Japanese-style set menu, which was very rich and included Wagyu beef slices. I stayed for 3 days and the dishes were different every night. They became richer and more upscale every day. On the last night, I had two snowflake Wagyu slices (I believe it was at least A7), which were fried until fragrant. Really delicious. It is estimated that if you stay for 1 night, there will be no supply. There are free dandan noodles for late night snack, which are also very delicious. I am very satisfied with the other facilities; it is clean, tidy, and has all the beauty and toiletries supplies. I will consider visiting other hot spring hotels of the same brand in Japan again.
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weina123
Japanese A(with Toilet)(Non-smoking)
Stayed in Jan 2024
Family
9 Reviews
4.2
/5
Very Good
Posted on Jan 27, 2024
The room is large and Japanese style. Breakfast is a Chinese and Western buffet, and dinner is Japanese Kaiseki cuisine. The taste is unique. The only drawback is that it is on a mountain. If you are tired walking uphill, you must contact the hotel and drive up the mountain. You can buy good things at the foot of the mountain. There are no stores near the hotel, the hot spring is a golden hot spring, and there are not many people. It belongs to a more practical Japanese chain hotel.
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Guest User
Standard Twin Room (with Toilet)(Non-smoking)
Stayed in Jan 2024
Solo travelers
9 Reviews
5.0
/5
Outstanding
Posted on Feb 19, 2024
設施:設施比較新 衞生:衞生不錯 環境:環境很好 服務:服務態度好 温泉水很舒服
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Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Jan 2024
Solo travelers
1 Reviews
5.0
/5
Outstanding
Posted on Jan 30, 2024
很好 非常滿意 服務 環境都沒得挑剔
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Guest User
Standard Twin Room (with Toilet)(Non-smoking)
Stayed in Jan 2024
Family
6 Reviews
5.0
/5
Outstanding
Posted on Feb 22, 2024
晚餐很好吃
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Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Jan 2024
Couples
2 Reviews
3.5
/5
Posted on Jan 20, 2024
The hygiene is OK. Dinner is not as delicious as expected, but breakfast is good. Although the room is large, there are often some strange noises during the night. The staff did not deal with it. The price/performance ratio is high. Experience a hot spring bath once. 
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Guest User
Standard Twin Room (with Toilet)(Non-smoking)
Stayed in Jan 2024
Family
1 Reviews
1.0
/5
Posted on Jan 21, 2024
Dinner was the worst I've ever had at a hot spring hotel
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Response from Property: Thank you very much for choosing Kamenoi Hotel Arima. We apologize for not being able to provide meals that met your expectations. We will take your kindness seriously and work hard to improve our services in the future. Hope you have the opportunity to visit our hotel again. Kamenoi Hotel Arima Manager
Guest User
Japanese B(with Toilet)(Non-smoking)
Stayed in Jan 2024
Family
1 Reviews
3.7
/5
Posted on Jan 21, 2024
Except that I knew there was no open-air bath, so it was a shame. Kaiseki was a lot more sloppy than I thought. It's a shame that there is only one bath in the main bath. The location was very nice as it was quiet and quiet.
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Response from Property: Thank you for using Kamenoi Hotel Arima this time. However, we sincerely apologize for not being able to live up to your expectations even though you had used us for a long time. We will do our best to ensure that you are satisfied in the future, so we sincerely look forward to using you again. .Kamenoi Hotel Arima Reception Manager
Guest User
Japanese B(with Toilet)(Non-smoking)
Stayed in Dec 2023
Friends
14 Reviews
5.0
/5
Outstanding
Posted on Jan 5, 2024
別的都不錯,老了點,有户外温泉就更好了,服務是很熱情,有中文服務就更好了
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