Old Lighthouse Bristow Hotel

We did not stay in this Hotel, we only visited the bar/terrace for a drink. The bar has an exceptional view onto the Arabian Sea at the mouth of the Periyar River. This is a great place to chill out and watch the sunset while you observe the boats sailing in and out of the river. The Hotel is built on the perfect spot. I of course do not know how the service is for an inhouse hotel guest but I will comment that the bar/terrace woud eally benefit from a good dose of ***agment. Over our several visits we thought it looked a liitle like a staff social club. Having said all that, if you are in Kochi this is a great place for a late afternoon drink.

We had the best room, with a fabulous sea view, but otherwise it was not a pleasant stay. The reception staff were rather awkward, maybe a language problem. The shower did not drain and the bathmat grubby. Breakfast was a non event,we never got our chai! We were lucky to find a room in a proper hotel elsewhere.

This hotel apart from its location, is the worst that an accommodation can be. Nothing works, filthy housekeeping, dirty linens, broken bathroom fixtures, dirty room and washroom, pathetic stale food, old worn out furniture, noisy, genset or power backup not working , no hot water in the washroom, infact there was no water supply itself in the hotel. Staff least bothered about anything. Most rundown place one can ever see. Highly disappointing and disgusting.

The character of this heritage property has changed. it used to be a calm tranquil oasis away from the hustle of Fort Cochin and the clientele were mostly repeat visitors from far away lands. keeping up with the trends in Fort Cochin, more emphasis has been placed on the bar by the new ***agement and thus the old ambiance has been shattered. lovely place to watch the sunset, now less silence but more clinking of glasses

They were extremely accommodation and allowed us to check in at like 10am. We got to hotel super early and i didnt wanna wait. So this was a big plus. The service was exceptional as well. Would definitely recommend our friends and family..love you all...

i consider myself to be lucky to have stayed at this gem of a place, on this repeat visit to this corner of Cochin inhabited by some unique individuals including the owner of this heritage hotel reeking with history of Sir Robert Bristow the creatir of modern Port of Cochin. this hotel is situated in the most unique corner , the only one in Cochin to actually face the Arabian Sea from whence a host of visitors arrived here following the Monsoon winds. a young enthusiastic ***agement, walking distance to everywhere in Fort Cochin. a comfortable ro***tic stay is guaranteed,,

Avoid, they only want White tourists. Place is pretty, the attitude and service is ugly. Went on the Easter weekend in April, and was thoroughly disappointed. The staff was unresponsive to even basic requests. Despite an empty restaurant and idle kitchen, the staff showed zero interest to serve.

Beware of the “Pool view villas”. These are standalone structures in a very run down condition. My spouse and I had to walk out the very moment we stepped in to the room as it was not in a livable condition for us. 1. Visibly dirty bathroom and bathtub 2. Foul smelling and discoloured linen 3. Blood stains on the wall (probably due to swatting mosquitoes) 4. Non-staying guests seated and drinking alcohol in the area right outside the door. Two of the front office staff were considerate to understand the concern. But the front office ***ager Girish was rude and ada***t that the services were impeccable and also said, “you booked the room, you can stay if you wish to or you can leave. But there won’t be a refund”. One of the other staff intervened to help and settled a partial refund. But I am still following up for a full refund as I literally did not stay at the location for more than an hour. The last email I received from the front office said, “As per the ***agement rule we can't provide the balance amount because it includes the booking commission taxes and our cancellation charges.” Feel free to contact us for further clarification.”

We stayed in Old Lighthouse, Kochi thinking that it is a beach property but it is not and actually, they have made it like a roadside bar. we faced the following issues with the room on the ground floor- 1. There was a lizard inside the room. That was found very near to my bag in which food items were kept. On telling the hotel staff they seemed pretty casual about it as if we are living in some jungle. 2. There was no ventilation inside the room and no exhaust in the washroom. It was a gas chamber throughout our stay 3. The linen and curtains are also not that good and old, they were smelling 4. There is also no privacy for a couple immediately outside the room (same wall of the room) there is a sitting area for bar where people continue smoking and drinking throughout the day. Not sure if this hotel owner/***ager knows about hotel planning and customer privacy 5. The bed was also not good. It’s two different single beds with different-sized mattresses, which was not at all comfortable Never had such a bad experience with any hotel. These guys have some serious issues as for them customer satisfaction means foot. At this price one would get a good 4/5 star property easily. On highlighting all these issues, we decided to not continue our stay with this hotel but do an early checkout on which these guys didn’t even refund the night not stayed. Well done! Keep that money to further spoil other customer’s experience