Aana Resort & Spa

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I'm impressed with the a**osphere, room size and price and would like to use the service again. Something that the hotel should improve is the shuttle staff from the room to the parking lot on night shift. The etiquette for answering a phone is to call someone to come pick you up at your room, but hang up and slam them. I have to endure this for 3 nights. You should also train in telephone conversation etiquette. Called at 2 a.m. for a car to come pick her up because her child was vomiting in an emergency. Called for 20 minutes until a car came to pick her up. On the way back, walk from the parking lot back to your room yourself. The whole hotel shouted for the staff, but there was no one. Room facing the pool Found cockroaches both nights and had to catch them myself. The cockroaches flew again and didn't come to cling to my face at night. The first night hasn't passed yet and the toilet is full. Haven't been there for 1 hour yet. Must follow a technician to repair. Good, I haven't done anything in the bathroom yet. Maybe it's coming to the drainpipe. We have a small child with us. Use the hotel's restaurant with delicious food, very generous patrons. You can order 9 side dishes. But the next night, if I want to borrow a repair spoon and 3 bowls, I have to call the front desk. The restaurant told me to go get it myself. Until the customer had to call to clear it himself before bringing it to him. The employees seem to be working hard. The new system should be managed. Impressive breakfast The a**osphere outside is good, the beach is good, the service of the staff carrying lunch bags is good, inviting customers to talk, and has a service mind.

The rooms are good. The a**osphere around the accommodation is good, shady, lots of trees. There is a free shuttle boat to the beach as well. Excellent service. Breakfast is very good value.

The room is clean, the air conditioner is cool and pleasing, there is a bathtub, the a**osphere is very good, natural, lots of trees, but no mosquitoes or insects to disturb at all. Ordinary breakfast, average taste. Khanom Krok and pork porridge are delicious as always. Came for the 2nd time and was impressed both times 2 swimming pools Suitable for families with children. There is a kayaking activity, 150 baht per hour.

It was my first time to visit Koh Chang. The hotel was fine in every aspect. The only thing that disappointed me was that I couldn’t sleep well at night. This time I stayed for two nights. On the first night I heard There was an animal barking in the room. It was very loud and kept barking. I searched the room for a long time and couldn't find it. I thought it was outside and it would leave after barking for a while. But it never left. There was no other way but this. , I reluctantly stayed for one night, and I wondered if it would stop barking the next day. I didn’t expect it, but it was still very loud. I had no choice but to look for it. There was a small hole outside the roof, and it was inside. I tried to remove it. We were driven out, but it ran into the roof, probably in the bathroom, and scared us all. I went to the front desk to find the staff, and found that there was no one there at night, which was despairing. Friends who stay in the hotel in the future must pay attention. I checked online and finally found out that it was a lizard. I really hope that the hotel staff will deal with the lizard as soon as possible, otherwise I will not be able to sleep.

Nice ethnic Thai hotel, the beach is comfortable and uncrowded, excellent breakfasts

Very cozy, a**ospheric hotel! The only downside is there is nothing nearby!

I liked the hotel, the bed in the room was very comfortable. I didn’t like that the transfer to White Sand Beach was cancelled. It was very convenient before. The restaurant serves delicious Thai-style dishes.