Mandalai Hotel

Hello everyone, It was supposed to be a dream vacation that turned into a nightmare. We arrived at the accommodation earlier than the check-in time. A very annoyed person appeared at the reception who probably had problems with her children. We introduced ourselves and an employee accompanied us to the booked luxury room with a sea view. But no luck, we followed the employee back to the street. There a door was opened and we entered a room that was pictured exactly like the luxury room, but only had one window that could be opened towards the street. But it got even better, this room did not have its own bathroom. We immediately complained about the room, but all the other rooms were occupied. We were also told that we had booked the same room. What madness, who would book such a “luxury room” for a vacation? After that we immediately canceled the room on Trip-Com. Now it got really exciting, we corresponded with about 5 different people from Trip-Com. In short, because Trip-Com puts customer satisfaction first, you could generously transfer €80! Trip-Com investigated and spoke to the landlord, who stated that the room was booked as it was and would have a bathroom. We have a booking confirmation that says: - Luxury room - Picture of the luxury room with sea view - There is no mention of the street access and window, or the lack of a bathroom. When Trip-Com was asked about this, they replied: - They spoke to the landlord again, who confirmed that there was a bathroom - Regarding the offer with a sea view, pictures are not meaningful! So folks, if you book with Trip-Com, it does not have to be the booked object of your desire. Trip-Com does not believe its customers who find a pile of rubble on site, because they were never there. Greetings W.Sturm

Everything is great! I liked everything very much 🙏 the child is simply delighted!

The hotel is well located, there are sun loungers on the roof of the second floor, which overlooks the entire bay. Small swimming pool on the ground floor. The road noise is a little disturbing (only during the day, quiet at night). The hotel staff is trying, but the service still needs to be improved. Often there is no one at the reception. The room is quite clean.

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We liked absolutely everything, the room, the view, the location - everything was super. Comfortable bed, quiet air conditioning, spacious room, bathrobes, the terrace is simply amazing. Complete luxury for reasonable money. Better live than in the photo.

Very good overall, we just regret the musty smell in the room and the cleanliness of the swimming pool which did not make us want to swim. Otherwise the staff is very responsive and kind

The location is simply super: in the middle of the bay, next to the pier and excellent restaurants. I recommend a room with a sea view. There is a roof terrace.