Banyan House Samui Bed and Breakfast (Adult Only) Reviews

Response from Property: Hi Tina.Thank you for choosing Banyan house as your accomodation provider.As the Thai culture and religions and this is Thai famaily home the Thai tradition they do no wear shoes inside the home.

Response from Property: Dear Guests.Thnak you so much for your resent stay with us and having time to complete the online review.Thank you for choosing Banyan house samui bed and breakfast.RegardsTok

Response from Property: Dear Guests.Thank you so much for choosing your accomodation provider Banyan house samui bed and breakfast.The room type that you choosen is the superior Double room the actual room size is corerct 28sqm2 which included the ensuite bathroom.The glass feacture is in the widow frame for seceurty reason. However the windows do open fully where you can open them to allow more natural light to come through.The wall surrounding the property is for security reasons.Howver we do offer much larger rooms either front facing or on the upper level of the property with higher rates. which at the time of confimeing the reservation you had the choose or mentioned to the reception staff and you could have upgraded your room type there was no communication from you.once again thank you for choosing Banyan house samui bed and breakfast.

Response from Property: They arrived at the property unware of the check out times even it dispalyed on there confirmation voucher.They wanted to check out at 6am even our check out times starts from 8am til 10.30am.i helped them rearrange there ferry service to the neighbouring island. and gave them help and advise on where to go in Thailand.upon conversation he infomed me that he had made another reservation at the property for a one night stay(990 baht) a few days after checking out the property.upon accident however as we are very small property with limited room being this room type had closed inventory and was made during the night closing our inventory.i would need to check the cancerlation policy as the reservation he made was a non refundable he choosen the cheapest rate plan clearly mention non refundable.i infomed him to contact his agent to see if they could give him a refund as the property had to follow the cancerlation policy and demand due to the Thai new year and demand.The property has done nothing wrong just followed our cancerlation policy that are contracted to.This is what you get when you go out of your way to service inhouse guests.They left there passpot untaended on the table where anyone could have taken it.As upon locking the property up on the night time i found there passport and kept in our safe for safety..as soon as issue dose not go there way they then write a bad review even the property has followed the contracted policy agreemnet for the reservation they made by mistake.

Response from Property: Thank you for staying with us and your review.

Response from Property: Thank you so much for resent stay with us and your review.

Response from Property: thank you for your review

Response from Property: Thank you so much for your resent stay with us at the Banyan house samui bed and breakfast.you really should follow the Thai culture and the buddism by not wearing the shoes from outside.inside the house as we infomed you many times and also on the entrance doors.as in Thailand if you wear outside shoes it not cleanliness

Response from Property: Thank you so much for your resent stay with us at Banyan house Samui.And for taking the time to complete the online review of your experience.Kind RegardsTokowner

Response from Property: Thank you for staying with us and your review

Response from Property: As every reservation the guests have their own unique experience as you can see from other guests post stay reviews there have been no reviews on the noise level.if you mentioned your booking ref on your review would have been a great help to find the reservation or if you informed us during your stay that you was not happy we would have done our best to have changed your room type but there was no communication from your side.please kindly note that this property is a bed and breakfast private residence. Not a hotel we provide all the amenities facilities that the written content provides on all online travel agents platforms.