Lotus Friendly Hotel

a terrible experience. Premise, I turned to an agency to be on the safe side, regarding hotels and transport to reach it. Phuket Travel Shop Agency. arrived in Ko Samui on February 16th, we checked in, our rooms were in a building detached from the reception, the driveway was dark and full of puddles, an unpleasant smell in the room, towels as rough as glass paper, air conditioning despite being set at 18 degrees it was hot, then the split started to drip, so much so that I had to put a towel on the floor to avoid slipping. I go to reception to point out all this, they reply that they would fix the air conditioner when I return. I returned to the room around midnight, the air conditioner was dripping even more, I point out again, around one in the morning two workers finish their work and I can sleep. The next day I ask to change rooms, but taking a look at the other rooms I understand that this is the case to leave the hotel early. I also report all this to the agency, but nothing changes. After the first night I checked out, even though I paid for 5 nights. the agency tells me that it is not refundable, and in any case I can send an email to report it. Upon my return, I go to the agency to try to get a refund, they tell me it's late, I should have done it immediately after checking out, something they never told me before. Conclusion, I paid for a poorly used service, certainly due to a shameful hotel, but also the agency that offered it to me and then was unable to show me a possible way out. I saw that the stay was completed so both the hotel and the agency they did their good job and literally took me for a ride.

The hotel is not new, but everything is fine. There is a kettle, but no tea) The sea is two steps away.

so-so facilities

It began with the fact that at the reception I was immediately treated to a delicious cool herbal drink. Small change? When you walked through the heat with a backpack for half an hour - this is very relevant! My English is none. The administrator understood this immediately, dialed the number on his phone and gave it to me. There I heard a most pleasant female voice, which in pure Russian explained to me everything I needed. The room lived up to expectations, the service is excellent. The location is perfect. Initially, I booked for three days, then extended for more and more. Until I left Koh Samui.