Kimpton Kitalay Samui, an IHG Hotel Reviews

Response from Property: Dear Adventures of a STRAWBERRY,Thank you for your review and for choosing to stay with us. We're thrilled to hear that you enjoyed our beautiful hotel and found our facilities to be great. Your feedback regarding breakfast options is duly noted, and we'll certainly take it into consideration for future improvements.We appreciate your kind words about our quick and easy check-in process and delicious food. We strive to offer a luxurious experience to all our guests, and we're glad you felt that way.We hope to welcome you back to Kimpton Kitalay Samui in the future for another great stay.Best regards,Kimpton Kitalay Samui

Response from Property: Dear StanC,Thank you so much for sharing your feedback and amazing photos with us!We’re thrilled to hear that you appreciated the beautiful interior design and found our property to be very beautiful. It’s great to know that you enjoyed your nice and comfortable room with a spacious balcony, and that our staff were helpful and nice.We apologize for the challenges you experienced during breakfast. Your feedback about the staffing levels will be addressed with our team to ensure a smoother experience for all guests.We’re delighted to hear that you enjoyed the family-friendly atmosphere and the amazing food at FishHouse, with its fresh ingredients and good quality. We also agree that the sunrise at our resort is indeed beautiful!We appreciate your feedback and hope to welcome you back for another enjoyable stay.Warm regards,Kimpton Kitalay Samui

Response from Property: Dear Natng,Thank you for your short and sweet review!We're delighted to hear that you found our hotel awesome. We look forward to welcoming you back for another great stay!Best regards,Kimpton Kitalay Samui

Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you had an excellent stay and that our staff, especially Naomi, J, Apple, and Chef Banana, made your time with us memorable with their exceptional service and warm hospitality.Your kind words mean a lot to us, and we truly appreciate your recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Kimpton Kitalay Samui

Response from Property: Dear display123,Thank you for choosing to stay with us once again. We're thrilled to hear that you continue to enjoy your time at our hotel. Our team takes great pride in providing a pleasant experience, from the comfort of our beds to the quality of our showers. We're glad you appreciated the welcome amenities. We look forward to welcoming you back to Kimpton Kitalay Samui for another enjoyable stay in the near future.Best regards,Kimpton Kitalay Samui

Response from Property: Dear Ray36,Thank you for taking the time to share your feedback with us. We are committed to providing exceptional service to all our guests, and we regret to hear that your experience did not meet your expectations.Please rest assured that we take your comments seriously, and we will review them with our team to identify areas where additional training may be needed. Our goal is to continuously improve and ensure that every guest receives the high standard of service they deserve.We appreciate your valuable input, as it helps us in our ongoing efforts to enhance the guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that we strive for.Best regards,Kimpton Kitalay Samui

Response from Property: Dear Lovey,Thank you for sharing your feedback about your recent stay at Kimpton Kitalay Samui. We genuinely appreciate your time and your insights into your experience.We apologize for any shortcomings that affected the overall quality of your stay. It's disheartening to hear about the issues you encountered, such as the view, average food quality, poolside service, and breakfast experience. Please rest assured that your concerns are taken seriously, and we will address them with the respective teams to ensure improvements are made.We are grateful for your kind acknowledgment of Khun Kanita's efforts, and we understand that exceptional service should be a consistent experience throughout the entire stay.We value your feedback as it allows us to enhance our offerings and deliver the high-quality experiences our guests expect. We hope to have the opportunity to regain your trust during a future visit.Yours sincerely,Chiraluck Saidet (Nancy)Director of Operations

Response from Property: Dear Guest,Thank you for sharing your outstanding experience with us! We are thrilled to hear that you had such a wonderful stay and that we were able to exceed your expectations in every aspect.Providing exceptional service and attention to detail is our top priority, and we are delighted that you felt well taken care of from the moment you arrived. Your satisfaction is truly our greatest reward.Should your travels bring you back to the area, we would be honored to welcome you again for another memorable stay. Until then, please do not hesitate to reach out if there is anything we can assist you with.Warm regards,Kimpton Kitalay Samui

Response from Property: Dear Guest,Thank you for your stellar review and recommendation of Kimpton Kitalay Samui. We're thrilled to know that you and your family had a wonderful stay with us and particularly enjoyed your pool access room, our main pool, and our buffet breakfast with its variety of choices.Your comments on our design, cleanliness, and amenities are much appreciated as we strive to create an exceptional experience for our guests. We acknowledge your feedback regarding the beach, and we're always working to enhance all aspects of our guest experience.We look forward to welcoming you and your family back for another memorable stay at Kimpton Kitalay Samui.Warm regards,Chiraluck Saidet (Nancy)Director of Operations

Response from Property: Dear Arnon,Thank you for your wonderful review! We are thrilled to have provided you with a perfect experience during your stay. Knowing that you enjoyed every aspect of your visit brings us immense joy and satisfaction.We are delighted to hear that you plan to return in the future. Our team is eagerly looking forward to welcoming you back and ensuring your next stay is just as wonderful, if not even better!Thank you once again for your kind words, and we can't wait to see you at Kimpton Kitalay Samui very soon.Best regards,Kimpton Kitalay Samui

Response from Property: Dear Tomer,Thank you very much for this magnificent review and photos. It was pleasing to see that you had so many Kimpton Moments during your stay with us.We are looking forward to welcoming you back to Kimpton Kitalay Samui soon!Kind regards,Kimpton Kitalay Samui

Response from Property: Dear Joanna,Thank you very much for this outstanding review and photos. It was pleasing to see that you had so many Kimpton Moments during your stay with us, especially during the Social Hour.We are looking forward to welcoming you back to Kimpton Kitalay Samui in the not too distant future.All the very best,Kimpton Kitalay Samui

Response from Property: Dear Guest,Thank you for sharing your feedback with us! We are delighted to hear that you found our hotel to be very lovely, beautiful, and clean. Providing a welcoming and well-maintained environment for our guests is always our top priority, and we are pleased that we were able to meet your expectations in this regard.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,Kimpton Kitalay Samui