Best Business Hotels in Kolkata

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

This was my second time to stay in Fairfield by Marriott Kolkata and I chose to stay here again because of the exceptional service in all fronts. The staff at the restaurant, led by Biswas, have always been amazing and I’d also say having stayed at the other Kolkata hotels that the food options here are much better. The front staff too are friendly and accommodating. I will choose to stay here again next time.

I like the convenience of the hotel, the friendliness of the staff, and the cleanliness of the food.

Everything was very well organised. The dinner buffet was elaborate and special mention must be made of the service especially A***, he was very hospitable. We thoroughly enjoyed our stay .

Room was fine, clean n comfortable with perfect air con temperature. The half open shower cubicle in the wash room is annoying since one needs to be carefully taking shower to avoid the mess up of the entire washroom. Full partition would have made life better. Food is good with great spread in the weekends lunch n dinner. But the hotel crowd is quite low especially in the morning breakfast hour. The hotels policy to let out rooms n conference rooms to companies is the result of this. No offence but the restaurant gets extremely noisy with this crowed bulldozing their way for food and judging people around. The also dump their backpacks in the restaurant chairs but take seat in others. This experience is not once but in both my trips in end May 22 and this early Aug 22. Not sure what hotel can do about it but this is what it is. The restaurant staffs are friendly while the reception staffs needs more training. They are cold and lack professionalism. Overall good place to stay for the price they charge.

Thanks to Priyanka our first trip to Kolkata went smoothly. She provided a lot of assistance for exchanging money, arranging the shuttle to the airport for the next morning, and giving directions for how to get to the nearby attractions. She also upgraded our room from deluxe to premium for free. We really appreciated her help.

It is very convenient to book air tickets and hotels on Ctrip. It is very convenient, and the service attitude is very good. Contact customer service will respond quickly, online contact, and phone contact many times soon. In short, the service is very thoughtful, special thanks to customer service

Clean, very good service staff All facilities Convenient shopping center Traveling near the airport There is a swimming pool and fitness. receptionist and the rest of the service is very good

We booked a night here at the Holiday Inn Kolkata hotel. I have stayed in Holiday Inn chennai as well. However, the standards of cleanliness and amenities and the room, the bathroom fittings and floor were low and some areas felt unsanitized as well. The floor in the room also lacked cleanliness. They also had a torn bedsheet on our bed which I asked them to remove and they very quickly and diligently changed it. However, I was disappointed since the finishing checks if the room is in good condition for the next guest needs improvement. The walls lacked lustre. And we paid approximately 62 EUR. Maybe they need to check the standards of other Holiday Inns like in Chennai. Food that we ordered was nice. 10/10 on that. But somehow the brand that Holiday Inn is and that we experienced in Kolkata was a huge mismatch. I hope they look into all this.

Service was too too late. Once i asked them slippers and comb they took 20 minutes to bring and there service was too too late