Novotel Kolkata - Hotel & Residences

Novotel Kolkata - Hotel & Residences Reviews

Novotel Kolkata - Hotel & Residences

CF Block (Newtown), Action Area 1C, Rajarhat, Kolkata, West Bengal, 700156, IndiaView Hotel Details
Novotel Kolkata - Hotel & Residences
Novotel Kolkata - Hotel & ResidencesNovotel Kolkata - Hotel & ResidencesNovotel Kolkata - Hotel & Residences
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Novotel Kolkata - Hotel & Residences Guest Reviews

4.1/5
Very Good
53 review
Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.2
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All reviews(53)
Positive reviews(18)
Reviews with photos/video(3)
Great service(5)
Clean and tidy(4)
Great location(4)
Negative reviews(1)
KhanRuhul
Superior Twin Room Non smoking
Stayed in Jul 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jul 26, 2023
Novotel Kolkata is a standout hotel that provides a refined and enjoyable experience for both business and leisure travelers. The impeccable service, modern amenities, and tasteful decor combine to create a memorable stay. I would highly recommend this hotel to anyone visiting Kolkata, seeking comfort, convenience, and exceptional service.
Response from Property: Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences. Warm regards Arjun Kaggallu General Manager
Guest User
Superior Twin Room Non smoking
Stayed in Jan 2024
Travel with friends
45 review
2.0/5
Posted on Jan 18, 2024
hello nice location but near buy not clean at all many bedbugs in that area and inside hotel cannot walknear by coz of too much construction in that area
Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your feedback with us. We deeply regret that your experience at Novotel Kolkata Hotel & Residences did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by cleanliness issues and the presence of bedbugs. We take matters of hygiene and guest comfort very seriously, and rest assured, we are taking immediate steps to address these concerns to ensure they do not recur. Regarding the construction nearby, we understand how disruptive it can be, and we apologize for any inconvenience it caused during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement. We truly appreciate your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm Regards,Arjun KaggalluGeneral Manager
a.r_tanvir
Superior Twin Room Non smoking
Stayed in Aug 2023
Travel with friends
6 review
4.0/5
Very Good
Posted on Sep 20, 2023
Location food and service all are good
Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences!Best Regards,Arjun KaggalluGeneral Manager
Maitrayee
Superior Twin Room Non smoking
Stayed in Mar 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on Mar 31, 2024
The buffet dinner has less variety compared to the cost!
Yunyou
Superior King Room Non smoking
Stayed in Oct 2023
Business travelers
26 review
4.7/5
Amazing
Posted on Oct 23, 2023
Great hôtel, clean rooms , nice staff, good location, nice and very big swimming pool
Response from Property: Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences. Warm regards, Arjun Kaggallu General Manager
bokul
Superior King Room Non smoking
Stayed in Jul 2023
Couples
125 review
5.0/5
Outstanding
Posted on Jul 25, 2023
I have stayed in this hotel before. I find it very conviently located. It's also very nice and clean.
Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. My team and I look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,Arjun KaggalluGeneral Manager
Guest User
Premier King Room Non smoking
Stayed in Sep 2022
Solo travelers
2 review
4.7/5
Amazing
Posted on Sep 27, 2022
The food was terrible! Dull, uninspired, unworthy of a five star hotel! But everything else was great. I won’t return though, since the food experience is essential to my hotel stay
Response from Property: Dear Valued Guest,Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. I do understand your angst and displeasure for us as we did not exhibit our true self in the situation while you were so unhappy This is very concerning for me and I am extremely embarrassed with the entire incident. My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular. I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential.My team and I, look forward to welcoming you back soon.Best Regards,Arjun KaggalluGeneral Manager
Arindam
Superior Twin Room
Stayed in Aug 2022
Business travelers
1 review
3.5/5
Posted on Aug 15, 2022
Room was fine, clean n comfortable with perfect air con temperature. The half open shower cubicle in the wash room is annoying since one needs to be carefully taking shower to avoid the mess up of the entire washroom. Full partition would have made life better. Food is good with great spread in the weekends lunch n dinner. But the hotel crowd is quite low especially in the morning breakfast hour. The hotels policy to let out rooms n conference rooms to companies is the result of this. No offence but the restaurant gets extremely noisy with this crowed bulldozing their way for food and judging people around. The also dump their backpacks in the restaurant chairs but take seat in others. This experience is not once but in both my trips in end May 22 and this early Aug 22. Not sure what hotel can do about it but this is what it is. The restaurant staffs are friendly while the reception staffs needs more training. They are cold and lack professionalism. Overall good place to stay for the price they charge.
Response from Property: Dear Valued Guest,Thank you for taking the time to review us and share your experience. We have noted your concern. We sincerely apologise that we did not live upto your expectations. Please be rest assured that your valuable feedback has been highlighted to the concerned departments and we are in a process of fixing the gaps. We hope we shall have the pleasure of welcoming you again very soon.Warm Regards,Team Novotel Kolkata
WilsonSlade
Superior King Room Non smoking
Stayed in Oct 2022
Solo travelers
5 review
4.7/5
Amazing
Posted on Dec 3, 2022
Had some trouble while check in but quickly resolved , overall nice stay
Response from Property: Dear Valued Guest,Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. We have taken onboard your observation about trouble during check in will surely work on it to make it smooth and increase the guest satisfaction. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. My team and I look forward to welcoming you back soon to our hotel. Best Regards,Arjun KaggalluGeneral Manager
Arvind Kumar
Superior King Room
Stayed in Jun 2022
Family
1 review
3.7/5
Posted on Jun 9, 2022
The place was in a good location. The place was clean. The service was bad. In the restaurant upon the food were flies and the staff was not attentive. The room service is bad they don't pick up the phone calls. Everything is over priced. In the spa the massage was the worst and it was very pricey
Response from Property: Dear Guest, Thank you for sharing your valuable experience on this platform. We sincerely apologise that we did not live upto your expectations. Please be rest assured that your valuable feedback has been highlighted to the concerned departments and we are in a process of fixing the gaps. Warm Regards,Team Novotel Kolkata
d bhattacharya
Superior King Room
Stayed in Jun 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 3, 2023
Very impressive!!!!
Response from Property: Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. My team and I look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences. Best Regards, Arjun Kaggallu General Manager
Abhinandan Ramshetty
Superior Twin Room Non smoking
Stayed in Sep 2022
Business travelers
80 review
5.0/5
Outstanding
Posted on Sep 15, 2022
Fabulous stay and good amenities
Response from Property: Dear Valued Guest,Thank you for taking the time to share your valuable feedback of your recent stay with us. The fact that you were impressed with all aspects of your stay such as the location, staff and food are truly delightful. I have shared your comments with my team, your appreciation on their efforts in making your stay and dining special is very encouraging. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. My team and I look forward to welcoming you back soon to our hotel. Best Regards,Arjun KaggalluGeneral Manager
นันชิตา
Superior Twin Room
Stayed in Jan 2022
Travel with friends
5 review
4.7/5
Amazing
Posted on Feb 9, 2022
Nice view and have good food 🍱 food 🥘 I want to come back again
Response from Property: Dear Guest,Thank you so much for taking out the time to provide us feedback. We are so delighted that you had a wonderful experience with us.We look forward to seeing you soon again.Warm Regards,Team Novotel Kolkata
Basu
Superior King Room Non smoking
Stayed in Jul 2022
Business travelers
13 review
5.0/5
Outstanding
Posted on Aug 20, 2022
Great ambience
Response from Property: Dear Valued Guest, Thank you for taking the time to write us a wonderful review, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests. We look forward to seeing you soon again. Warm Regards, Team Novotel Kolkata
당찬
Superior King Room Non smoking
Stayed in Mar 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Mar 5, 2024
It's so clean and friendly. I recommend this place.
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Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your feedback! We're thrilled to hear that you found our establishment to be clean and friendly, and we sincerely appreciate your recommendation. Maintaining a clean and welcoming environment for our guests is a top priority for us, and we're delighted that our efforts have made a positive impression on you. We look forward to welcoming you back again in the future!Warm RegardsArjun KaggalluGeneral Manager