The Oberoi Grand Kolkata Reviews

Wonderful old age hotel. Great service, good breakfast and spacious rooms. Excellent pool to top it all off.

Hotel and there services was nice only outside the entrance have many footpaths shops and super crowded

Par excellence! An unforgettable experience

Exzellent Hotel. Beautiful room, Exzellent Breakfast with enourmes variety of food.

Nice heritage property

You can receive the best service in an old-fashioned building. The cleanliness of the rooms is the best among all the hotels I have stayed in in India. You are not allowed to give personal tips to employees, so there are no cases where they look like they are expecting a tip, and every employee smiles brightly and says hello every time they pass by. The breakfast buffet is also very good.

The hotel room was so dirty that I asked for it to be cleaned, but it was not taken care of, so it was very difficult. I called the reception several times but it was not taken care of. And the fruit they gave the room was poor.

We overcame initial issues with our reservation and WiFi connectivity to enjoy our 3-night stay. The heritage location and personalized hospitality were highlights. Notably, the IT team facilitated internet connectivity and access to the Business Center for two overnight cancer research meetings. We enjoyed breakfast at threesixtythree and appreciated the follow up from Senior Sous Chef, Karuna Banerjee!

Nice large hotel in very central location in Kolkata. A nice oasis in a complex and noisy city. Food prices expensive for the city

Our stay was enjoyable. However, it would have been nice to have some noise control in the pool area and lobby.

Property although very nice in the otherwise busy and dirty Kolkata, could do with some renovation. It looks a bit tired. The reception area was very dull. Rooms I think they are going to renovate soon. Breakfast was the highlight with fantastic choice and all the bells and whistles. Staff is the best asset Oberoi has. Ronak at breakfast was a lovely guy and looked after us so well. Thanks Ronak.

Grand Hotel (now Oberoi Grand) in Kolkata is a gem of its own. It has managed to preserve the vintage India regale in a British era architecture. However what sets it apart are not the structure or the amenities but the attitude of the staff. They far surpass the service standard of any 5 star hotel in India and possibly of the best hotels in the world. They will be at your beck and call 24x7, be it the housekeeping, the in room dining or any other department. They will try to find the best way to make your stay enjoyable and offer above and beyond their work. It is the staff that make this hotel the best in Kolkata if not in the world. They have earned a repeat customer here.

It is an old hotel but has been renovated nicely throughout the hotel. We stayed in premier room for 5 nights . Large bedroom but the bath room is very small. The room serves was excellent. The staff were very helpful and made our stay very comfortable. We have few little issues in the room but they were put right straight away. I wasn’t very impressed with the service in the dining room. Few times we were take to a table which was dirty and we were told sit while they were cleaning. They shouldn’t have take us to the table before cleaning. We were happy to wait for them to clean the table before we were taken to the table. After ordering cooked breakfast there is long waiting some days we were waiting for the menu for over 5 minutes. You will have to wait for tea another 5 times. We had to wait for everything. There are plenty of staff in the dining room but I think they need more training. All the staff including the door men were very helpful. Thank you everyone for making our stay comfortable.

Really nice hotel that is within the busy city but still feels somewhat secluded. Staff was all very nice and helpful. Room was cozy and clean. Easy to walk around to some nearby shopping and locations or grab a ride to explore Kolkata.