Hotels in Kolkata

"This was our first stay at Taj. We were thoroughly impressed. Everything was immaculately clean. It is next door to City Centre 2 shopping mall so there is a lot of food choices nearby. The reception were welcoming and hospitable. We would definitely stay again."

"The towel rack and safe in the bathroom were positioned too high, making them completely out of reach for a petite person like me. The next day, I asked them to place the towels where I could reach them, but I never used the safe. The chair was also too high and couldn't be adjusted, making it difficult to sit on and dangerous, so I never used it. I arrived late at night and had the wrong date, so there was no reservation for the day I arrived. The female staff member who dealt with me was unfriendly and rude. In the end, I was able to stay thanks to a friend's contact, but the other staff were very kind."

"A flawless experience. Incredibly luxurious stay at a great price for a business traveler. Excellent English skills by everyone. Room serve was prompt, even though I didn't order until almost midnight. Nawab, the *** helping with cars, was a truly phenomenal help. He called my ride and made sure my trip went smoothly, and got me and the car loaded up and on my way."

"Overall, the stay was decent. The hotel has a convenient location, is clean, and the service response was quite prompt – I noticed a minor issue with the room's facilities upon check-in, but staff came to fix it quickly after I reported it. However, compared to similar hotels in the area, I feel the price is a bit high. It would be more highly recommended if it were a bit more affordable."

"Journey time to hotel from airport about 20 min drive. Hotel to cricket stadium journey time will be 15 to 20 min drive. It’s easy to get uber and ola service. Hotel staff are friendly and welcoming. Thank you"

"Ibis Kolkata Rajarhat offers a convenient location and clean, compact rooms with friendly service. However, the Wi-Fi connectivity in the rooms is poor and inconsistent, which can be frustrating, especially for business travelers. While the hotel is suitable for a short stay, the unreliable internet is a significant downside for those needing a stable connection."

"We checked -in the hotel on Saturday night .. there are 2 club that’s very noisy inside the Hotel premises … the music was very (extra) loud  (no soundproof walls )although  our room was on 4th floor still it was not helpful in anyway the music ended at 4.00 am (both on Saturday /Sunday) it was very bad experience staying at the property ."

"Everything was perfect; except the dinner buffet. We will come to that later.  I quote four memorable experiences.   1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture!   2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size.   3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience. 4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression!  The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right."

"Dear Trip.com Team, I recently completed my stay at Fairfield by Marriott Kolkata, booked through your platform. While the booking process and stay experience were satisfactory, I would like to highlight a concerning pricing discrepancy. The rate quoted on Trip.com was approximately 40% higher than the price offered directly by the hotel for the same room category and stay dates. This difference is significant, and frankly unexpected, especially considering that I am a Diamond member with your platform. As a valued member, I expect Trip.com to provide competitive or preferential rates, not higher than what the property itself offers. I request a review of this pricing inconsistency and an explanation of how such a large variation occurred. I appreciate your attention to this matter and look forward to your response and a resolution that ensures better transparency and fairness in pricing for loyal customers. Kind regards, Ratish Agrawal"