Mitsis Ramira

I traveled to the Ramira with my adult son. This is the third time I have stayed at a Mitsis resort, having previously stayed at the Cretan Village in Crete and the Grand in Rhodes. There is a friendly, familiar feeling when staying at a Mitsis resort, and the consistent high quality accommodation, food and facilities means you know you are in for a treat, from the very start. Unfortunately, my son became unwell during the journey to Kos and had to be hospitalised, a few hours after we arrived. This meant our stay was very brief, but there was time for me to see the facilities and much of what the place has to offer, and that includes pretty much everything anyone could need for a brilliant holiday. I have to say, the concern and compassion the staff showed us upon my son needing emergency attention, was incredible. Nothing was too much trouble, and we were comforted by the kindness, concern and reassurance shown by everyone. In particular, the Manager and her reception staff were incredibly attentive and empathetic. We could not have asked for more. I was pleased to hear whilst chatting, how content the staff are, and how lucky they feel to be working for the company. It seems the staff are looked after, as well as the guests. The business has some real diamonds representing it at the Ramira, and I sincerely intend to return to complete my holiday there, as soon as I can. Thanks again 💜

I am in love with the hotel service, the food, the whole service. I couldn't even imagine anything better. Everything for 10 points and more, food, drinks, activities. It has the attention of absolutely all employees. Beautiful, clean and comfortable. Ramira is definitely the best hotel.

Arrived late on a Friday night and received a cold towel at check in but no welcome drink as other reviews have mentioned. Following check in, we were able to access the late night buffet at this time but it was underwhelming but nice that we could get some food at that time. Our room was lovely, we had a first floor sea view room in the main building. The room was large and comfortable with plenty of storage space. The bathroom was also a good size but it has no extractor fan and so the mirror steams up when you shower. The shower is over the bath and in the middle of the bath with a fixed shower screen so it felt a little cramped. On our arrival night I took my shoes off and my feet were dirty from walking on the floor after 5 minutes, it was like the room was half finished. Towels were replaced as required along with beach towels which was handy. We asked for an extra bed pillow too which was provided. The room was kept cleaned well the rest of the week, this is despite us never meeting Linda the seemingly infamous housekeeping manager that every other review mentions! The food in the main buffet was okay, a little repetitive after a week and we only noted one theme night whilst there. It was standard all inclusive buffet, nothing special. The al a carte restaurants were much better quality and we ate at the Italian brunch, the Italian for dinner and the Meat restaurant. We often queued for the main buffet and this made it feel like a school canteen but the queue usually moved swiftly. It seemed busy at this time of year and we didn’t find the a**osphere particularly relaxing. Older staff seemed lovely and engaged with guests but some younger staff barely spoke and we often waited a while for drinks. It would be useful if you could help yourself in this area to drinks. Around the main pool in the daytime there was some waiter service but this was hit and miss as they didn’t come to you regularly. Waited over an hour for a drink one day because the order had not been processed. Certainly not enough staff working the day time and again not overly friendly or attentive. It also seems a hotel where you need to get up early for towels on sunbeds, which we absolutely hate as a holiday practice and this is not monitored by the hotel. Lots of reviews comment overwhelming on the friendly staff however, we didn’t particularly find this. One place they did show this, was at the beach bar; the guys there are a bit older, friendly and have a laugh with the guests. The only disappoin**ent here is that the beach bar doesn’t serve cocktails. Other staff could take some training from them, particularly the ladies in the creperie who were not friendly at all unfortunately. This was the best place for a snack but we always felt like we were asking for the moon on a stick rather than a crepe/waffle! There is no where else to get food snacks during the day so I imagine it’s very busy in Summer as they also seem disorganized. Evening entertainment was you