The worst hotel I've ever been to in my entire life. The hotel is not clean, everything is mismatched (no umbrella is the same, our room was dilapidated,…) The buffet in the restaurant looked the same every day with a very limited choice and on top of that the little that was present It wasn't good. If you want to drink a real coffee or a real coke you will have to pay even though you have paid for an all-inclusive package. Otherwise you are treated to horrible coffee, when you press the button on the machine a big black sprouch comes out and it looks like anything but coffee. In short, the worst experience of my life. Even the people who are in this hotel are disrespectful, they play music on their own speaker and no one says anything, they talk loudly in the evening around the rooms, shout from the balconies,… etc. The rooms were nothing like the rooms shown on the site. It looked more like a prison cell, and the a**osphere is the same as the restaurant IDEM! I will never go back, this hotel almost traumatized me. We totally booked another hotel for the rest of the stay so that we could have a pleasant vacation, it was really depressing! We made a complaint to SunWeb and never heard back.
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