Guest User
September 1, 2023
1* is generous for this hotel. If you want to have a stressful holiday experience, then I would highly recommend this dive. Our holiday was totally ruined. From the moment the jet2 coach dropped us off around 11pm, we had trouble. We are a family of 4 (2 adults and 2 children) and we were told our room had an “electrical fault” so we would be in 2 separate rooms for 2 nights until other guests checked out. This was not acceptable so we decided to sleep in ONE BED, as a family of 4 for 2 nights until the other guests checked out. The owner hadn’t informed jet2 of the electrical issue as she didn’t want to pay any money out to them. Pure greed. So we lived out of suitcases for the first 2 days then my husband had to transport ALL of our stuff to the next room by himself whilst I looked after the children (not one single member of staff offered to help, up and down flights of stairs). We were offered a free breakfast (absolutely dire) and late check out for the inconvenience. Lo and behold, on the last day, they wanted us to check out at normal time (12pm) to move to another room as they had more guests arriving. Obviously not happy with this (3rd room in 7 days), so I told them that we wouldn’t be moving until just before our transfer home. They made us wait 2 whole days and 2 nights for our room, so I’m sure they could make the new guests wait 5 hours. Apparently, not the owners problem and again, I had to take it up with jet2 (so, so lucky that our jet2 rep was helpful). We got picked up at 5.15, and there was NO SIGN of new guests, so why did they want us out of the room at 12pm..? Owner VERY rude. Conveniently, she was nowhere to be seen when we checked in, and the CLEANER had to check us in. Self catering facilities absolutely awful, not even a tin opener. A 1 hob camping stove. Stains on towels and beddings. Rooms need a good scrub. Poolside and pool just as dirty. The little hut where they serve food and drinks from is run down. Rusty nails all over the floor. Edge of the pool was like razor blades. Staff just sit around drinking alcohol all day. Quite far out from the *****, around a 20 minute brisk walk which is difficult in the heat (especially if you have children). But location not too bad if you don’t mind the walk. Very eery if you come back when it’s dark. The ONLY positive I can take from this hotel is the fact that it’s across the road from the beach. I would avoid this hotel, unless you want your holiday to be ruined. Take your money elsewhere, there’s MUCH nicer places on the *****. Owner is just plain and simple GREEDY, only interested in money and doesn’t want to know when there’s problems. As she said, “not my problem, take it up with jet2”. Don’t make the same mistake as us, I thought we were going to have a lovely time looking at the reviews but this is one of the worst holidays we’ve ever had, all because of the hotel. We spent more of our time packing and unpacking, and on the phone to jet2 than enjoyin