Mitsis Summer Palace

sofia at the mitsis summer palace was lovely she works at the fresco bar. her amertto’s drink where the BEST!! she was lovely and gave expectional service. the waiter george who helped bring the drinks to the pool was lovely and friendly and has a warm and positive attitude. these two staff where the best and have such a warming hospitality.

Lets start off, the view is incredible! We had a plunge pool room and the room was lovely, stocked up mini bar daily and was always clean. However this is not a 5* hotel. We met people here that have came for last 2 years and wont come again because how poor its gone. No longer do they serve gyros and pizza on the beach like the main glowing reviews. The reception staff are friendly however information given is poor. The lifts down towards the med bar stink of urine. The food in the buffet is terrible. Barely anything labelled up too which is hard with a son who has an allergy to diary. The “a la carte” food is very poor except the med bar where its average at best. We are lucky that we could of eaten out but its a shame for some families we spoke to that paid the price expecting quality and unfortunately didnt get it. We ate out in kos for the day and Kardamena 3 nights. When you arrive late at night make sure you eat otherwise youll be having left over food from buffet at the late night buffet. Awful! The snack bar on the beach is shocking! And please dont ask for an iced latte… Luggage on leaving was just left in lobby. If i could ask for a refund i would or if would have read recent reviews rather than the glowing ones it portrays i wouldnt of booked. There are much nicer hotels than this at cheaper prices and better food. Its like they spent all the money on the refurb and pulling back on everything else. A view doesnt make a 5 star hotel. Such a shame!!

Arrived on Saturday and staying for 7 nights. Reception staff on arrival did not really recognise the loyalty programme by mitsis and told being a mentor member didn't make any difference. Cases taken to room and shown the view was all the information we recieved on arrival so you better know your way about. Rooms not great and certainly not 5* it is in the old part of the hotel and realise these reqire refurb, but expectation would be that there was enough batteries to work the TV remote and the aircon which both required them. We reported this and the fact that there were no channels on the TV, the batteries were replaced I fixed the TV myself as the arial had come free and the hotel did not fix. Been in the main restaurant 3 times, once when we arrived for a late dinner, we did not eat as the food seemed overcooked and unappetising. Second time for lunch which was a poor choice and could barely find anything to eat. Third was this morning for breakfast, the food was ok but was told to return to my table when waiting for coffee by the manager who said a waiter would get it, but I had already waited 10 minutes and didnt want to wait longer. Poor service We went to the med for brunch and the food was great. The service was poor. When I finished I was asked if I would like something else and I asked for 2 coffee and a waffle I'm still waiting. Last night we went to the den for dinner and the food was meagre. 1 skewer to start a small steak to follow with a small potato and a corn on the cob, I cooked it great though. We asked for a drink and were asked to wait but he never returned until I gestured as he had forgotten about us for 25mins. This hotel looks great but the food and service in the restaurants is poor. The only saving grace are the med bar and the lobby bar where the staff are just learning but are attentive. I am leaving the hotel on Saturday for the Ramira hopefully that is better as the Summer Palace is a let down in so many ways.

The hotel was fine, albeit it being incredibly boring, the inside pool being empty for our entire trip bar the final day, only being able to utilise each restaurant once during our eight days, the hotel being in the middle of nowhere (the shuttles to Kardemena + Kos aren’t free) & incredibly poor entertainment. Other than the points just listed, the hotel was fine. I cannot fault our room it had a fantastic view with a nice bathroom. I can say the cleaning of the room was poor and varied day to day. The main hotel buffet isn’t something I personally would rave about, the food simply wasn’t to my taste. The scrambled egg in the mornings was either dry and crumbly, or on other days resembled something you wouldn’t even find in HMP. I picked up a soft boiled egg on our final day, only for it to be rock solid inside. One night I picked myself up a steak to find it completely raw! BLUE!! Despite all of this, I can’t find it within myself to fault Simos. I can without a doubt say he worked tirelessly, and tried his hardest to please us upon hearing of our hungry nights. He was the highlight of my week. Overall I’d say if all you’re looking for is to camp out overnight, ready to scramble for a sunbed at the crack of dawn in the morning and lay there all day, this is the hotel for you. The staff at the poolside are lovely & attentive. Though if you have young kids, elderly family members or anyone who may be challenged by flights of stairs, id steer clear. The pools are small and freezing cold.

Really enjoyed my stay at this hotel. The views, the food, the entertainment and the infinity pool were so good. The kids loved snorkelling in the sea and enjoying the pizza and gyros included in the all inclusive on the beach. I would definitely go back to this hotel.

We love the modern style of the room and the sun beds on the balcony.

Beautiful weather and a top adress for vacation at the End of octobre 👌