The Jesselton Hotel Reviews

My experience during my stay at the hotel was unsatisfactory. The wall socket is inoperative, necessitating that I charge my mobile phone near the entrance door. Additionally, the toilet lock is malfunctioning, and when I turned on the television, the image was unclear and distorted. The food that was served was cold.

The perfect hotel! Some may not like it as it doesn't have the latest fancy TV sets and so on.. but full of charm, ideally located. Very affordable and very good soundproof from the street!!

Ideal location, but not much facilities though. The hotel room is big with a fashionable western styled design. I stayed over for one night, arrived at Saturday night and left for Sunday morning. The busy Gaya Street makes it fun at Saturday night but the Sunday market can be very noisy as the market starts very early in the morning. All in all a pleasant stay!

Good location. Lovely hotel. We got room in the new wing. It was nice. Water pressure was awesome

Friendly and helpful staff. Good location, clean and comfortable room.

Happy with the location but room a little bit old otherwise comfortable

Caution everyone!!!!! This hotel is a non-refundable hotel!! Although they write it below but it is a very small word. Plus, I am wondering why trip.com will give this hotel a "change and cancellation guarantee" mark on the main page of this hotel when I book in the trip.com apps. It was very confusing!!! In my case, I arrived earlier than my actual plan so I make one more booking for that date and request a refund for the previous booking, however they refused~~ just because this hotel is a classic hotel make it very special I think ? The hotel is old , or you can put it as "classic"~~ the room is still old although they renovated recently I think. Besides, my bath room is a swimming pool when I enter due to piping problems. Nevertheless~~ the aircon is leaking~~ and I need to put a towel below the aircon to prevent the water to flow everywhere~ What a nice hotel

All is good staying in this hotel. Easy access to malls and eateries. Just opposite the hotel is the famous yu kee Bak kut teh shop. The coconut pudding is to die for.

Was under renovation during the stay. But the room and bathroom was clean and neat.

Tooth brush set is poor, water heater not functioning well.

This is the fourth time I am staying in this hotel. Location is great. Value for money. Cleanliness is up to standard. Reception is fuss-free.

I loved the hotel with its colonial atmosphere, marble entrance floor and bathroom, beautiful, comfortable room. The location is amazing, on the street where the brilliant Saturday night Market is, and the Sunday morning Market as well. Fairly close to the harbour front for amazing sunsets and the fish Market at night- choose your fish and they'll cook it and you eat it there. For these reasons I would definately stay again. There is no cafe or restaurant which is a shame as it would be so fabulous to sit in that lovely entrance area by the paino and have afternoon tea! Also no breakfast there. However 'Old Town' cafe is opposite and very pleasant for breakfast or a snack, and the Japanese restaurant next door is also good if you don't want to go far. The staff are friendly but a bit 'switched off'. It says in the hotel information that tours are offered but the staff say they don't do this. I had to keep asking abut transport information as they felt it wasn't their role to give it! This hotel could easily offer more support to visitors regarding where to go and how to book it. I got more helpful information from the shop assistant I bought clothes from in the shopping mall. 😅

Reasonably priced hotel, considering the downtown location. Infrastructure needs a bit of upgrading and updating.

I feel like staying in a five star hotel. The location is great for walking everywhere in the town. Service is very helpful, recommend.