Raia Hotel Kota Kinabalu

Everything is good here

Friendly staff

Family Deluxe Room reservation from 1 large bed and 1 single bed to a suite room with 1 large bed only because the air conditioner in the Family Deluxe room is broken. one person had to sleep on the sofa. After we entered the suite room, there were only 2 people who had necessities such as bath towels, drinking utensils and toiletries as well. after checking this at approximately 3pm through the officer at the registration desk, I requested to be given 1 set of the requirements since the three of us were not received until 8.30pm and I called the registration desk to inform about this and the officer informed me that I had already made the application in the evening (as if I had applied for the 2nd time) and I called to inform that the items had not been delivered. A few minutes later they called again and asked if the item had arrived yet and I was informed that the item had not arrived yet. And when the goods arrived, only a bath towel, a mug and a bottle of water. During check-in, the hotel officer gave permission to check out tomorrow after zohor time (we could pray first in the room) but at 12 noon when we wanted to check out, the officer at the registration desk called to inform us that check out would be at 12.30 noon while zohor time was at 12.32 noon and we had to check out from the room and pray in the surau located on the 1st floor where the aircond was broken and we were overheated.

Strategic and beautiful stays