Krabi Sai Thai 5-star Hotels

Hard to know where to start… bitterly disappointed is the phrase I’d use. Everything from start to finish wasn’t great. Most of the issues centred around poor quality of service with what seems to be badly trained staff. The rooms are designed nicely but cleaned poorly, multiple occasions where surfaces were not wiped and products not replenished. The service at the bar and restaurant was bad with food coming out at different times, forgetting orders or it taking 40+ mins. The shuttle times are limited so that if you want to go out to the town for dinner or lunch you need to pay for a taxi, which are also over priced compared to other areas of Thailand. Items were placed on our bill that were included in our stay, after asking confirming several times that these items wouldn’t be an added extra. We booked a snorkelling tour with the hotel which was very poor. Due to multiple reasons we felt unsafe and asked the hotel to tell the boat driver to take us home. She then proceeded to tell him to ignore us and sail further out to sea in the hood we’d change our mind. It took us 6 times of asking to be finally taken back. When we made a formal complaint at the hotel we weren’t given an apology or refund, not even a bottle of gesture of good will… nothing. We were asked to pay nearly £200 per person for the NY event, on top of our stay, which I felt was outrageously overpriced. There is a real sense of over charging guests and not providing service or products that warrant the high fees. Overall very unhappy with our stay. The staff need some thorough training and a duty of care for the guests needs to be given priority. It’s important to note that the hotel wasn’t even half full yet the team seemed overwhelmed and unprepared.

Very good. As soon as you arrive, a lot of food and drinks have been prepared. You must also experience the breakfast service. Breakfast will be cooked downstairs and there will be a barbecue in the villa. The butler will also help you book various sea tours before going out. Booking a car with a butler is much cheaper than outside! The environment is very good. I went with my friends and the overall experience was great! Recommended! ! !

The location is a bit off, but it is very quiet. The hotel can also be easily rented by car. It is suitable for a quiet holiday. The villa has all the facilities and the swimming pool is directly opposite the sea.

A great villa with a large enough pool. If you travel by car or bike, the location is very cool, as you are in the middle between Ao Nang, and several beaches, BigSi and Tesco, and many places - the Temple of Tiger, farms, channels, etc. Happy with your villa. Staff very good, always helped, every day cleaned and made towels. In the pedestrian availability there are shops, ATMs, several cafes and one massage salon. Of course recommended!

We had a pleasant stay at Glow. Although they had a limited menu at their pool side restaurant, the food was really good, especially their Krapaow Pizza. The pool is pretty decent too. I felt the rooms were a bit small but given the price, the overall experience was amazing. Plus, it's in between the Ao Nang Night Market and Ao Nang Beach. You can find many tour operators and restaurants nearby. You can also catch a boat to Railay at a 5 minutes walk from the hotel. The hotel also has a cute room for your kids!

Thanks to Phu Pano for the great stay (6 nights): really enjoyed the pool and the room was very nice also ! The staff was really super kind, even for Thailand ! Good location, not far from the beach but still quiet and calm. Amazing view from the pool king view room ! Definitely would recommend staying here !

We stayed in this hotel during CNY, and it was completely booked out. The location of the hotel is good, walkable distance to everything you need: shops, restaurants, bars, beach. The hotel itself is clean, the pool is good but the water is cold. The breakfast is okay. The massage at the hotel was decent, too. Nice place for its price.

Although there are more new developments since I last visited more than 10 years ago, I decided to stay here again as I remembered this beautiful place. Although it’s a little older now compared to the others but it’s still lovely! Easy walking distance to explore Prang Nga, East and West Railey. Breakfast with a beach view, and night street a stone’s throw away with live performance. The traditional Thai massage was fantastic and much needed after many days of walking around jn the other Thai cities.

1. Good location in the heart of everything 2. Private area on the beach with its own sunbeds and enough shadow from the trees. Good for swimming. Hotel is really beachfront 3. Delicious breakfast, several coffee machines, western, Thai and Indian cuisine. Restaurant at the beach (for breakfast, lunch and dinner) is very convenient and has a picturesque view 4. Spacious Luxury Grand Pool Rooms, authentic design. Rooms by the Pool are more convenient for families with kids than others as there is more space for an extra bed and there is a shower, not only bathtub Probably the hotel was excellent earlier, now not all bars and facilities are open. But anyway it is a very good hotel in this area and I can come back to this hotel

Superb location with beach access. Room a bit outdated but clean and comfortable. Staffs were friendly, breakfast was ok. Happy with overall stay.