Bachleda Luxury Hotel Kraków - MGallery

Unlike the ultra modern Wrocław MGallery hotel, this fellow-chain member didn’t exceed, or quite meet our expectations. This was to be our bit of luxury in our Europe road trip. It didn’t quite get there. Our room was a very unusual shape, and faced onto the hotel’s atrium, and we were told this was quieter than facing onto the street. What we weren’t told was that the atrium acted as a dining area and if we opened our window for fresh air we had Mamma Mia instead! Aside from this the room had everything you would expect from a hotel of this standard. I have reviewed the restaurant separately, and our experience was very positive. At this stage I should say that the hotel is surrounded by a building site as a new tram is being installed, which we were told is forecast to last another 1-2 years. There are tables at the front of the hotel but the vista is poor. There is a bar in the cellar which was very cosy, but not where you want to sit for cocktails on a balmy summer’s evening. The area where the hotel fell down the most was the reception. The staff were unfailingly polite and helpful, but didn’t quite cut the mustard. On one occasion they seemed in chaos, as there was a large group which had arrived to dine in the adjacent restaurant. Separately, there was a lack of communication. The hotel advised us they could organise a trip to Auschwitz for us. We asked them to book it. We received confirmation this was done, but we were not told: (A) the departure time, (B) what we needed to take ( including ID, which is vital); and (C) that we were expected to pay the driver in cash at the conclusion of the trip, by which stage we did not have tha cash. We only discovered (A) and (B) by asking ourselves, and (C) was resolved by the hotel ( which we would have expected) bearing in mind they had added 33% to the cost when we had booked in advance. In terms, therefore, we had a very comfortable time here but we mark it down from a 5star hotel because of its location and also because of the failings in the training of the front of house staff.

A luxury hotel Next the center of Cracovie Very nice room with all the equipment you need The breakfast in the restaurant could be improve Very nice small pool in the basement The bar is great and the cocktail are amazing The staff will help you to book all your visit

We enjoyed 3 nights here and the experience was excellent from start to finish. My ALL platinum status recognised on arrival and the reception staff were super helpful. The whole hotel seems brand new and ultra plush with very classy decor and fixtures. It was a joy walking back in the hotel front door each time. Our junior suite was well appointed although compact. The location is outside of the old town but handy walking to anything of interest. Roadworks nearby were a little inconvenient when walking but sure will improve the neighbourhood when finished. Don't hesitate to stay here, it's very special.

We picked this hotel after much deliberation about where to stay whilst in Krakow, and it turned out to be a fantastic find! The staff were great, the decor was fantastic with the attention to detail, and the breakfast was really enjoyable. By far one of the best hotels we have been to in a while, would definitely recommend it here.