Aparthotel Cracovia Residence

First of all, we booked the suite which did not look like the photos at all! The room was spacious but there was no sink in the kitchen area and the toilet brush was very dirty, While the area is very quiet, the problem is that the hotel leaves the lights on the WHOLE NIGHT! One can barely sleep, supposedly this is a security measure, I do not think that the construction of these rooms combined with the safety policy makes sense of all. We would NOT RECOMMEND going there!!

My friend booked this 'aporthotel' for our 5 day trip in May. She booked what was described as a 'deluxe suite' with two bedrooms, a dining area and a kitchenette. We arrived very late on the Thursday evening and got into our room which was one large room that had a desk with a tea and coffee station on it (described as the kitchenette), a dining table in the middle of the room, a sofa bed one end and a double bed the other end, with one bathroom to share for the 4 of us staying. The sofa bed only had one single duvet so my friend and her partner had to share bedding only adequate for one person for two nights as we were told staff were unable to access the linen cupboard - for two days? They brought us breakfast to our door each morning. This was disappointing as it was essentially a continental breakfast in a bag. It was all cold and we weren't given any crockery or cutlery so we had nothing to eat with and had to use the spoons from the tea & coffee station to eat out food and spread the spreads they provided! This meant there was crumbs all over our table & floor as we had no plates. Leading on from this, we didn't once get any housekeeping. We were told we had to request this so we requested it on our second day and didn't receive it. We then had to request it AGAIN on our third day and stated that our towels were wet and dirty and our bins were overfilling. They then came that day and gave us fresh towels and emptied the bins. But this was all we received and they did not clean at all or give us fresh bedding. Finally, the door to our room was in the lobby of the apar**ents and it didn't have a curtain, just a blurred sticker on the door. So every time someone entered the lobby the lobby light would automatically switch on and would shine into our room during all hours of the night! The only good thing about the room was the air-con as it was 20 degrees and above when we stayed. The location is also good. I would recommend contacting the hotel if you are arriving late as we met a couple outside of the apar**ents one evening who hadn't been in touch with them and had no idea how to access the building or their room! I would highly recommend Krakow itself, besides the hotel, we had an amazing time in the city & I would definitely go again but would stay elsewhere!

After reading all the reviews before hand I must admit I was concerned of what was ahead of me but after returning from my 4 day stay here I feel it deserved an honest review! When we first arrived to the hotel which was around 8:15pm we came across a telephone number on the main keypad so I rung the number and they picked up straight away, asked for a copy of my passport to be sent over via sms for confirmation it was me that was checking in and I got sent the codes straight away, this was a huge relief as after a long day travelling from Wales (including an 8 hour lay-over in Amsterdam) all we wanted to do was drop our bags off to the room! We had 3 codes to remember for 4 different doors, 1 for the main door and courtyard block entrance and 1 for the first entrance of our hallway and 1 for our actual room, some have argued in other reviews that "there is too many codes to remember" however it felt a lot safer than a standard hotel as every room has unique codes and we didn't have to deal with the struggles of losing a room key so this was a positive in our eyes! After returning from a lovely meal on the main square that first night at about 11:30pm, we went to turn the showers on and were alarmed when the water didn't come out... but after a quick google search we learnt that the snow had caused a temporary blockage in the pipes and after a short 20 minutes we were able to have a warm shower! One thing to note in both our rooms, 213 and 322 our shower had been put on wrong so the warm setting was actually cold and the cold setting was warm, once we figured this out we had very decent showers for the rest of the trip! ( Being a group of girls aged 21-24 this was not a problem). As for the room itself it is a very modern design, the room is equipped with a kettle, hob, pots and pans etc, beds were comfy (soft but still comfy), there was only one pillow on each bed (twin rooms) so maybe bring a spare with you if that will bother you! As for the bathroom, soap and body wash were filled to the top, a decent hairdryer was in the drawer under the bathroom sink along with 3 more toilet rolls, we also had two big towels and 2 hand towels on each bed when we arrived as well as a foo**at in the bathroom. We tested all of our sockets as another review stated that theirs didn't work but all of ours worked and we were very happy to see that there was a socket either side of the beds next to the nightstands, our curtains also closed fully (again another review on here stated otherwise), the room was also very well heated and we were able to adjust the heating and radiator as we pleased, it was lovely returning to our cosy room after being out and about in -10°c weather! The aparthotel itself was in a quiet and ideal location being a brief 10/12 minute walk from the main market square, as well as a short 7 minute walk to Mr Pancake ( worth the visit🤤) and there is also a mini Zabka supermarket shop next door. As someone who normally stays in 5 star hotels w

I was slightly alarmed at recent reviews of this accommodation so wanted to put my opinion having just stayed. There is no reception, just a phone number. I got through after ten mins if trying and was asked to send photo confirmation via Whatsapp - I didnt need to go to sister hotel and codes were immediately sent. Apar**ent was spacious and immaculately clean - no drain smells in property or courtyard. The bathroom was lovely - great shower and quite soundproof. Beds were very soft but surprisingly comfy. Location was ideal, very close to old town square and a grocer shop next door. Door is slighly see through but didnt bother us at all. Youd only see anything if you stood right in front naked with the light on! Overall a very positive stay that I'd recommend.

Good room and comfy beds. Felt very safe and private there. Air con worked well with it being hot weather. However Bathroom smelt of drainage though. We had to go and leave our bags at the sister hotel as there is no reception at this one. We then checked in here too- so to be mindful there is no reception and you may have to travel to the sister hotel to check in. This is the only thing I would suggest is having a reception.

The experience was simply horrible. The access key system (without a physical person on-hand to address issues) was a nigh**are. It would have been great to have known about this contactless system prior to booking (even prior to arrival)! If you are not glued to your phone or devices 24hrs, then this hotel isn't for you. If you are looking for traditional hospitality, then this hotel isn't for you. No cleaner came to clean my room for the entire 5-day stay! If you got hooked by the bread-and-breakfast promise, then this part is real - but be prepared to shove the same sausage, cheese, and bread down your throat each morning.

We arrived at 10am into krakow, as we wanted to make the most of our first day… we had no prior information about check in and didn’t think there would be an issue arriving to drop bags off so we could go and explore …. but we arrived and couldn’t gain access to the building. There were 2 phone numbers on the door to call but none of them answer the phone and just goes to voicemail. They wouldn’t answer the phone but then replied on WhatsApp stating that we have to go across town to the sister hotel that has a reception desk - Aparthotel Rakowicka Residence. We had to make our own way there to drop our bags, then go about our day. Once the room was ready we had to return to this sister hotel to collect our bags and then make our own way back across town to Cracovia residence!!! Really not ideal! You will be given codes to access the building and separate code for your room. Once we were into Cracovia Residence there is no staff on site for anything, no reception etc. The bathroom in the room has no window and there was a smell of bad drainage the whole time. At night there is no darkness as there is too much light from the main door, as the front door to the room is frosted glass. (See picture taken at midnight) Lights / lamps in the room didn’t work Left us an empty air freshener for the bathroom so couldn’t get away from the bad smell. Shower gel on the wall ran out after 2 days. Break fast is some bread, sausage cheese ham egg - all cold. Very small lumpy pillow on each bed… if you don’t like sleeping flat then I suggest bringing your own pillow. These things could have been rectified had there been a reception desk or staff on site, however we gave up trying to call the numbers provided and just put up with it. The hotel is a good location, but I’d advise staying at a hotel with better facilities.