Mercure Tagungs & Landhotel Krefeld

房間還行吧，不太大

Zu meinem runden Geburtstag haben meine Frau und ich unsere Freunde und die Familie eingeladen. Mit 40 Personen wollten und haben wir einen wunderbaren Abend verbracht. Zur Begrüßung gab es einen Sektempfang und anschließend ein umfangreiches Buffet. Nach einem langen Abend haben alle hervorragend geschlafen. Am nächsten morgen, nach dem gemeinsamen Frühstück sind wir und alle unsere Gäste zufrieden und glücklich Richtung Heimat gefahren. Basis des schönen Abends war das ausnehmend freundliche Personal an der Rezeption, in der Bar und während des ganzen Abends. Die Bar für den Sektempfang und die Räumlichkeit für unser Treffen boten eine sehr angenehme und warme Atmosphäre. Für die Kleinkinder war vom Hotel sogar eine Spielecke eingerichtet worden. Das Abendbuffet war vom Hotelpersonal hervorragend zusammengestellt worden. Das Essen war sehr abwechslungsreich, überaus schmackhaft und von der Menge mehr als ausreichend. Die Geburtstagsfeier war für uns ein absoluter Erfolg, was uns unsere Gäste auch bestätigten. Wir bedanken uns beim Hotel Mercure für einen lange in Erinnerung bleibenden Abend und können das Hotel absolut weiterempfehlen.

Prima hotel als standplaats voor een bezoek aan de Duitse steden in de omgeving. Goed bereikbaar vanuit Nederland. Rustig gelegen. Parkeren naast het hotel en in de garage er onder (bij ons geen extra kosten berekend). Zoals elders ook beschreven staat is het wat gedateerd, maar verder prima in orde en zeker aan te bevelen. Vriendelijk personeel, ruime kamer, heerlijk diner en zeer uitgebreid ontbijt. Niet alle kamers liggen aan het centrale atrium. Er zijn ook rustiger gelegen kamers in de zijgangen. Het atrium is een fijne plek om (al of niet met je reisgezelschap) te vertoeven onder het genot van een kop koffie of thee, welke je zelf ter plaatse kunt pakken. Kamer: Wij hadden een ruime kamer in een gang op de begane grond. Kluisje en koelkastje op de kamer. Badkamer met bad. Grote televisie. Prima voorzieningen. Onze reisgenoten hadden in plaats van een bad een inloopdouche en tevens een strijkplank en strijkbout op de kamer. Eten: Heerlijk a la carte gedineerd, prijzen conform huidige tijd. Voldoende keuze van de kaart. Ook waren er diverse seizoensgebonden gerechten. Vriendelijke ober die ook goed Engels sprak. Ontbijt zeer ruime keuze! Naast diverse broodsoorten ook verschillende warme gerechten, naast het gebruikelijke hartig beleg ook verschillende verse kazen. Tevens velerlei soorten melk- en yoghurtproducten, incl. lactosevrije varianten. Aanbevelenswaardig!

오래된 숙소인지 난방이 제대로 되지 않습니다. 인포데스크에 문의를 하였으나, 마땅한 방안을 제시하지 못하고 출장 후 감기가 걸렸습니다. 수도에도 문제가 있는지 수돗물이 너무 더럽습니다.

There is a lot that could be written negatively about this hotel, which is definitely past its best. Starting with the worn-out hardware (warped doors, mold residue in the bathroom, an untrustworthy carpet in the room, etc.), to employees who don't even know the basics of hospitality and service quality. The only task that these employees had during our stay, namely to deliver the missing blankets and pillows for the second person that they had forgotten, was not successfully completed. And that after we had explicitly discussed this with the reception and asked them to actually do this, since we were then leaving for a wedding celebration and we didn't feel like having to worry about it at 2 a.m. My wife was allowed to do this in the middle of the night, dead tired, the night auditor knew nothing, couldn't even find us in the system because the colleague gave us another room but obviously didn't document it. At check out there was a lukewarm apology from the very employee who was responsible for it, without even thinking about compensation or anything similar. When asked whether they train employees at Accor to perhaps accommodate annoyed guests in some way, the only thing that occurred to the employee was to please us with additional costs for our dog. When I suggested that this could be an idea, for example, to show a little goodwill, the answer was: "Yes, if it helps you!" Since the fish is known to stink from the head, you can't blame the lady for this helplessness, but It has once again confirmed to me that Accor, with its functional brands such as Mercure, Sofitel, Novotel or the Ibis family, is simply not a good choice and you simply cannot trust the Dehoga stars, because where four stars are supposed to be hidden here becomes clear in day-to-day business unfortunately not.

Not worth four stars. For us, the hotel excelled in nonchalance and carelessness. No toilet paper, soap dispenser in the shower still not replenished after three days, no coffee facilities as stated in the description for the luxury room type. After we inquired about the missing coffee facilities, the receptionist said he knew nothing about it, but did not seem to intend to do anything about it. Later we spoke to another receptionist about it, she also knew nothing about it but promised to inquire with her superiors. A while later she burst into our room with a coffee machine. We were just able to control our dog with a normal waking reflex. Luckily we weren't in the middle of a make out session, imagine, you don't expect someone to open the door of your hotel room unannounced. However, our joy was short-lived, the device was defective, but we quickly received a replacement. However, the next day and the rest of our stay the fun was over again because the coffee pods were not replenished once. Because we were tired of always begging at the reception for anything and everything that was not in order, we gave up and did without coffee. Room was okay but much too warm despite the changeable weather and the air conditioning only provided ventilation, no cooling. The terrace was unusable and unpleasant, not worthy of the name terrace, it was more like a piece of roof behind the room. Dinner was just good, nothing more or less. One of the few positives in this hotel is the excellent breakfast, extensive and well prepared, the breakfast room is cozy and warmly decorated, in contrast to the general appearance of the common areas of the hotel. The hotel lacks warmth and expertise and you can feel this in the atmosphere, with few motivated staff who lack commitment and empathy for the customer. Not recommended for us.

Séjour agréable. Seul bémol, très mauvaise odeur dans la salle de bain.