Guest User
January 31, 2023
We have stayed in a lower price segment (offer) before, and do not expect splendor. But this apar**ent complex is really in poor condition and outdated and needs to be replaced. We expected more shops and restaurants, a kind of boulevard, but that was not the case, so we celebrated our holiday with a different approach. We are real walkers, so after breakfast we had a lovely walk along the beach and to Lalysos and Ixia. All in all, enjoy about six beaches and good food. Until we were robbed on the beach, our head was next to the bag, phone ID, etc. etc. was stolen, as was the key to the app (no one had told us to hand it in when we left the app), we rushed back to Valsami, dazed and shocked. W asr employee showed no understanding but became angry about the key that was now lost. After 2 days of arranging, calling, filing a report, etc., there was a new key for €50, later a special price of €30 (for an old rusty key), according to them it was now unusable, see photo September 28 and October 10. The key is just as rusty and apparently good enough at the time. for us, also the provision of a room was bizarre €70 to €6.00, others paid some €60, all in cash of course. Miraculously, we also found the key on the penultimate day along a road back, we were happy (could now sleep without barricading the door) and someone on the island was able to let us in splashing around. We report that we had the key back, but we did not get our money back and extra hours of longer stay paid €40, no drink, nothing, had to arrange everything ourselves, the police are really terribly aggressive and authoritarian, in short. No support from employees and owner, only anger about (stolen) key. We liked the food, we ate once in the hotel restaurant, but nothing more, the staff was friendly, especially Ella, who became less talkative because we ate outside the complex. Much dissatisfaction among guests. REAL complaints were not resolved. Owner is really unfriendly and comes across as threatening and speaks to you condescendingly. Such a shame when they upgrade apar**ents, new crockery, cutlery, pans, etc., renovation of the kitchen and bathroom. And interior. It is located in a kind of "disadvantaged area", with rubbish and rubbish lining the streets, while containers are everywhere. And noisy hotels in the area when guests make galloping music and shout, etc. until 4 a.m., no one does anything about it. Furthermore, we did not let ourselves be discouraged and still enjoyed the nature, sea, sun, swimming pool and delicious food from iDeal bar nearby.
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