Pacific Express Hotel Chinatown

Pacific Express Hotel Chinatown Reviews

Pacific Express Hotel Chinatown

32, Jalan Tun Tan Cheng Lock, City Centre, 50050 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50050, MalaysiaView Hotel Details
Pacific Express Hotel Chinatown
Pacific Express Hotel ChinatownPacific Express Hotel ChinatownPacific Express Hotel Chinatown
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Pacific Express Hotel Chinatown Guest Reviews

4/5
Very Good
606 review
Verified reviews
Location4.4
Amenities3.7
Service4.0
Cleanliness4.0
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All reviews(606)
Positive reviews(542)
Reviews with photos/video(182)
Awesome rooms(67)
Awesome stay(51)
Easy to get around(28)
Breakfast was average(24)
Great value for money(21)
Convenient for shopping(14)
Large rooms(13)
Close to metro(9)
Negative reviews(64)
Ariba
Superior Double Room
Stayed in Jan 2025
Solo travelers
2 review
2.7/5
Posted on Feb 1, 2025
Location of the hotel is good, as opposite to it is China market, day time it is very rushy. On the left side of entrance there is 7-11, from where you can buy SIM card. Coffee snacks and other eatery. Texas chicken is also there. 200m there is KFC Macdonald. Hence location is pretty much good. Took cleanliness is bit of compromised, no tooth brush no shower cap, no tooth paste in the washroom. Room has certain dusty odor, sheets are yellow has certain smell, pillows cover are stained and yellow. Carpet of the room is stained. So if you are cleanliness conscious this hotel is not for you. Staff is bit rude, they charge you 50-100 ringer fee for security deposit. Don’t forgot it take it back and also they will try to deduct tourism fees but you have already paid via your online booking.
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Guest User
Superior Twin Room
Stayed in Jan 2025
Travel with friends
1 review
4.7/5
Amazing
Posted on Feb 13, 2025
Best price offered by Trip.com. We save a lot, comparing with other sites. The hotel is at the center of Chinatown, very accessible to the tourist locations such as the Central Market, Mydin, Petaling Street, street food places. A few steps from Pasar Sentral train station and transportation hub. The breakfast is not fancy but acceptable and filling. We loved the Texas Chicken restaurant and 7-11 store downstairs. Will recommend.
HAFIZ NOOR08
Superior Double Room
Stayed in Jan 2025
Travel with friends
4 review
4.7/5
Amazing
Posted on Jan 20, 2025
Awesome hotel in the heary of KL 1. Location is right by petaling street entrance with easy access via mrt n theres also parking available at the basement 2. room is spacious clean n every items working great (heater, ac etx) 3. service: the admin n security staff is friendly n helpful 4. amenities: no swimming pool but the location n theres a 7-11 with an atm in the building makes it worth while
Guest User
Superior Double Room
Stayed in Feb 2025
Couples
28 review
4.7/5
Amazing
Posted on Feb 24, 2025
Overall is good. And my request for near lift and 2 excess card is granted.
Angshuman Sarma
Standard Double Room No Window
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Really loved the stay in this hotel. It's an excellent budget stay with all necessary facilities being present in room. Staff were super polite and catered to our ad hoc needs on time. Location of this hotel is the major advantage for tourists as major locations are just walking distance away and you can take GRAB which is affordable as well. Petalling street is just opposite of the hotel which makes shopping and food exploration more fun!! In ground floor you have 7-11, Texas Chicken which is open 24hrs! 5/5 rating to PACIFIC EXPRESS CHINATOWN!
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lele43
Superior Double Room
Stayed in Jan 2025
Couples
2 review
1.5/5
Posted on Jan 5, 2025
This hotel 1st time stay very badly, reception service very badly, never say welcome, not smile, talking no friendly, how you do the business like that? nobody training your staff well right? service is too bad, impolite talk, morning breakfast food only a few dishes are too poor, cooking is too bad, no have eggs, room price is very high, sewer smell is everywhere in the room, I will never come back again.
6/8
LucasHo89
Standard Twin Room No Window
Stayed in Dec 2024
Solo travelers
14 review
3.7/5
Posted on Dec 29, 2024
Overall ok. Just bad smell when move in. Consider clean place and very convenient to Chinatown and all the attractions places.
themerlion
Standard Twin Room No Window
Stayed in Dec 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 3, 2025
Very close to Petaling Street where you can get good food for dinner. Room is OK as well
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Dec 4, 2024
A nice and clean budget hotel, close to the center and the Chinese market. I recommend it.
Anonymous User
Standard Double Room No Window
Stayed in Oct 2024
Family
4 review
4.5/5
Great
Posted on Nov 4, 2024
Budget hotel worth money. Strategic location. Near to petaling street, central market, dataran merdeka, bus station, lrt station. Food : texas chicken, nasi kandar albaik, 7e. Overall okay. But room do not have fridge. Matres comfortable,Bed king size, pillow only 2, aircond not cover whole room. But still okay.
Anonymous User
Standard Twin Room No Window
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The hotel is clean and the customer service is very helpful and friendly
Rahmatul islam
Superior Double Room
Stayed in Feb 2025
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 10, 2025
Very good Environment I like it.
Jage Dolor
Standard Double Room No Window
Stayed in Sep 2024
Family
5 review
4.0/5
Very Good
Posted on Sep 10, 2024
**Overall Impression:** While the hotel's staff was friendly and accommodating, the initial room assignment left a negative impression. The breakfast buffet offered a variety of options, but the lack of bellman service was a minor inconvenience. **Staff:** The hotel staff was friendly and helpful, particularly when we encountered the issue with our initial room. They promptly addressed our concern and provided a satisfactory solution. **Room:** Unfortunately, our initial room was plagued by a strong cigarette smell. However, the hotel staff quickly rectified the situation by assigning us a new room. **Breakfast:** The breakfast buffet provided a decent selection, including coffee, tea, mango juice, chicken, noodles, fruits, eggs, and toasted bread. The consistency of the offerings over two consecutive days was appreciated. **Amenities:** The hotel's amenities were basic. The lack of bellman service, while not a major issue, could be improved to enhance the guest experience. **Overall:** While the hotel's staff was commendable, the initial room assignment was a disappointment. The breakfast buffet was satisfactory, but the absence of bellman service was a minor inconvenience.
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Parthi72
Superior Double Room
Stayed in Feb 2025
Solo travelers
12 review
3.5/5
Posted on Feb 25, 2025
Good location. Just opposite Petaling Street. There is a mall at the back where you can do your shopping for various kinds of snacks. Easy toget around. But remember that KL is big. Get a hotel near to the places where you want to visit. For solo travellers, this is ok. The brakfast could include some better options though. They had noodles and fried rice on both days. This morning had additional vadai which was cool.
cloutz
Deluxe Triple Room
Stayed in Aug 2024
Family
11 review
4.5/5
Great
Posted on Oct 22, 2024
Great place to stay in KL have stayed a few times here now.. across the road from some great markets and only a quick cheap grab ride to other places.
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